Job Description

Job Title: Home Claims Handler
Location: Leicester or Bexhill - Hybrid
Welcome to Hastings Direct
We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.
The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD. If you like what you see, we hope you'll consider joining our team.
We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you.

Role overview:
Reporting into our Desk Surveyor Team Leader, our Claims Handlers will be responsible for supporting the management of home claims handling processes within the desk surveyor team. As a Claims Handler for our Home Support Services, you'll also be required to maintain and deliver an effective claims support function through desktop settlements, including liaising with suppliers whilst being available to support our customers.
Job details - you'll need to have demonstrable experience in:To act as a referral point for our colleagues, our suppliers and all internal stakeholders. To attend regular WIP reviews meetings with Desk Surveyors with a view to proactively managing WIP and reducing claim lifecycles. To process control reports and taking action to ensure compliance with standard operating procedures and best practice to prevent the risk of customer detriment. Responsible for ensuring claims are adequately reserved and claim files are being managed with high level of accuracy. Maintains, updates and navigates various system platforms i.e., Fintech, Core Logic and Respond. Take incoming calls to the Desk Surveyor Hunt Group, ensuring our customers receive a high level of service and support throughout the claim.

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Essential skills/experience:Customer service experience within insurance (and ideally claims) Able to communicate and work remotely - using all available online tools i.e. MS teams, systems Can work efficiently and accurately, in line with SLAs and targets, to interpret, track and allocate incoming claims. Strong system skills, ability to navigate and update multiple platforms simultaneously Strong written and verbal communication skills - can build strong relationships with internal colleagues, external suppliers and Customers. Will develop a good understanding of the value and impact of our work for customers, our team and the wider business

The interview process:
Our interview process involves the below:Recruiter Screening Interview with Hiring Leader

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - for more information on the Disability Confident Scheme (DCS), please visit our inclusive business page on our careers website. For this position, we're regrettably unable to accept applications through the DCS due to the extremely high volumes of applications we receive. However, you'll of course have fair access to support and adjustments throughout your recruitment journey.
Benefits: In addition to a competitive salary you will also receive...
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ....
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date: