Job Description

Job Title

Home Moves Co-Ordinator

Contract Type

Permanent

Hours

Full Time, 35 hours

Persona

Agile- at least 1 day office attendance required with regular travel across sites

Reporting Office

Nexus House, 4 Brindley Road, Old Trafford, Manchester M16 9HQ

Starting Salary

28,886 - 31,876 depending on experience

Closing date for completed applications

2

nd

June 2025 at 11pm

Interviews will be held in person on Monday 9th June 2025 at our Nexus House office.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Role Profile - Home Moves Co-ordinator 2025.docx

Why Work for L&Q?

The successful candidate will have access to our full suite of benefits, which includes:

Generous Annual Leave:

Starting at 28 days and increasing to 31 days after 3 years of continuous service.

Excellent Pension Scheme:

Double contribution up to 6%.

Health Cash Plan:

Claim money towards different types of medical services, and access other health and well-being offers

Life Assurance:

Generous non-contributory coverage.

Employee Assistance Programme:

Support when you need it.

Recognition Bonus Scheme:

Spot awards for outstanding contributions.

Family-Friendly Policies:

Designed to help you balance work and family life

Diverse Networking Groups:

Join groups like Ability, Kaleidoscope, Inspire & Spectrum

Volunteer Time:

Up to 21 hours per year to volunteer with the charity of your choice.

Learning & Development:

Commitment to your professional growth.

Great Places to Work Certified 2024-2025

As a Home Moves Co-Ordinator, you will be responsible for managing a caseload of empty homes and facilitating all aspects of the lettings service. We are looking for applicants who are passionate in delivering excellent customer service to everyone they interact with, whether this be existing or prospective residents, or internal and external colleagues, partners and stakeholders.





You will work as part of the Home Moves Team based in Trafford, Manchester, interacting closely with the Empty Property Team and Trafford Councils rehousing team to deliver a seamless and effective lettings experience to customers and residents.






The individual must be self-motivated and confident in taking ownership of letting empty properties within agreed timescales whilst adhering to policies and procedures. The ability to produce results, work to tight deadlines and deal with a demanding workload means that the successful candidate needs to be able to work under pressure and prioritise their work effectively.





We are looking for someone who is used to working in a demanding customer facing environment, has great attention to detail and a desire to help residents with their housing needs-experience of working in lettings and allocations is desirable but not essential.

To be successful in this role, you should be:

Good at building relationships with people and be able to communicate well with colleagues and residents. Able to problem solve and will pride yourself on your grit and determination. You'll have a can-do attitude and be motivated by keeping the promises you make. Excellent time management skills along with the ability to manage different priorities whilst adhering to important deadlines. Committed to the provision of excellent customer service and be able to show initiative in a busy office environment while working as part of a team. Organised, flexible and have excellent verbal and written communication skills. Experience of using Microsoft office packages is also essential.

Please note, a full driving license and access to a car for work purposes are essential for this role.

Our customers are the most important part of our business and as a member of the Housing Management Team it is vital that you display passion and commitment to lead and deliver an excellent service every time. This will be measured against the high standards and values that we set across the department and organisation.


If you are interested in this role and have the experience required, then apply without delay!



We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.



At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 28 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance

.





For the fifth year in a row, we have been recognised as one of the UK's Best Workplaces for Women in the super large category.





We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.





We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.





L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 100,000 homes, primarily across London and the South East.





As a charitable organisation, our role goes beyond providing homes and housing services.






We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our 250 million L&Q Foundation and our skills academy.





Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.





#TJ

Home Moves Co-ordinator 6764

Location:

Manchester

Posted:

19/05/2025

Closing date:

02/06/2025

Closing time:

23:00