Job Description

The vacancy
Permanent
Full time (37 hours per week)
About the Role
Are you passionate about customer service and keen to make a difference in people's lives? We are seeking a proactive, enthusiastic and detail orientated Home Ownership Assistant to join our Home Ownership team.
You'll be the first point of contact for customers and providing key administration support to our coordinators, ensuring a seamless and positive experience for purchasers, vendors, and current homeowners.
As Home Ownership Assistant you will be:
The first point of contact for customer enquiries, providing accurate and clear information.
Delivering a timely, customer-focused service for our customers wanting to buy more shares in their home, sell their shared ownership home, extend their lease, redeem their equity loans and other property transactions.
Supporting the administration and processing of applications including data entry, with accurate record keeping ensuring documents are collated and uploaded efficiently to our CRM systems (Dynamics, Orchard) and spreadsheets.
Promoting and embedding the bpha brand, ensuring strong brand awareness and excellent customer satisfaction.
Building and maintaining relationships with stakeholders, customers, and colleagues.
Proactively manage live enquiries and close those no longer proceeding.
Adhering to policies, procedures, and relevant legislation such as anti money laundering a General Data Protection (GDPR).
Meeting or exceeding asset sales targets and contributing new ideas to improve ways of working.
Undertaking other duties as required to meet the changing needs of the organisation and where required providing support to the wider sales and marketing team.
About You
Strong customer service with excellent written and verbal communication skills (email, telephone, face-to-face).
Strong administrative skills; competent in MS Office, CRM systems, and telephony.
Excellent team worker, able to build relationships and support colleagues and maintain a good team dynamic.
Able to work in a busy, fast-moving sales environment and prioritise workload independently.
Enthusiastic, with a 'can-do' attitude and commitment to high performance.
Adaptable approach to work and sector changes.
Ambition for team and personal growth and development.
Knowledge & Experience:
At least two years' experience in a customer-facing role (email, telephone, face-to-face).
Experience of working in a fast paced administration environment.
Desirable:
Knowledge of shared ownership and affordable housing products.
Experience building relationships internal and external customers.
Why Join Us?
At bpha, our values are at the heart of everything we do:
We take responsibility: We do what we say and are accountable for our actions.
We show empathy: We respect and listen to every colleague and customer.
We are better together: We value diversity and achieve more as one team.
We are ambitious: We strive for excellence and make a positive difference.
Are you ready to make a difference with data?
Apply now to join bpha as our Home Ownership Assistant!
Please note that applications will be reviewed as received and as such bpha reserves the right to close applications prior to the advertised closing date upon identification of a suitable candidate.
Early applications are encouraged to avoid disappointment.
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time

• Holiday entitlement of 28-33 days a year, plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover

Health & Wellbeing

• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments

Recognition

• Long service award
• Annual staff recognition awards
• Discretionary reward scheme

Lifestyle

• Annual volunteering day
• Social events, clubs and activities
• Breakout areas
• Onsite cafe/restaurant at headquarters

Development

• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Skills Required