Job Description

We have an exciting opportunity to hire a Home Ownership Officer to work across our portfolio of 55+ Leasehold and Shared Ownership schemes for older people (known as Retirement Housing for Sale), in the Midlands area. You will work with our Retirement Housing for Sale Manager and other members of the team to provide an end-to-end service for our customers.
You will effectively manage and resolve breaches of lease such as cases of anti-social behaviour, neighbour disputes etc in line with our procedures and you will be familiar with safeguarding vulnerable people.
You will assist with the management and development of planned maintenance programmes, ensure fire safety compliance, and play an integral part in helping us to deliver S20 consultation across the business.
You must be willing to drive to all 29 schemes across our area of operation and have access to a car.
Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.
About you
Our ideal candidate will be friendly and patient but also able to ensure compliance with the lease.
You will have a good understanding of housing management and leasehold legislation.
You will provide high quality, customer focussed responses to a wide range of leaseholder and shared owners` queries, including re-sales queries, staircasing and lease extensions.
You must hold a UK Driving Licence and have access to your own vehicle.
About us
We are GSA, we provide affordable homes and services that create a foundation from which people in our communities can thrive.
We own and manage 25,000 homes in diverse communities across the West Midlands and Southwest.
Everyone deserves a home, it`s a place from which we build our future, we thrive at home.
We are proud to play an active role in dealing with the consequences of the housing crisis, by providing affordable homes for people in our communities who need them most.
Often a home is all someone needs, but when our customers need more, we offer a range of services, including care, money advice and coaching to support them.
We also provide care and support to some of the most vulnerable people in society. This includes support for people who are homeless, experiencing domestic violence or are part of the criminal justice system.
The GSA Way
We know that how we do things is just as important as what we do. To help us make a difference, together, we created the GSA Way.
A culture we commit to, aspire to, and live and breathe. Commitments and behaviours which together make our organisation what it is.
Our five core commitments are:

• We believe our customer is everything

• We are one team

• We are supportive and caring

• We are business-minded for social purpose

• We are curious and ambitious.

You can read more about the GSA Way in our recruitment pack.
Benefits
In support and recognition of our colleagues who will help us deliver our employer strategy, we offer a fantastic benefits package. This includes:

• 25 days annual holiday entitlement

• A defined contribution pension scheme.

• Trust based flexible working and a Confidential Employee Assistance Programme (EAP).

• Two days paid volunteering leave per year

• Buying and selling of annual leave

• Opt-in health cash plan with cover on eye test and glasses, Dental, therapy and much more!

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy.
GreenSquareAccord are a Disability Confident Employer therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the `essential eligibility criteria` for the role, as detailed in the job description, are guaranteed an interview.
If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

Skills Required