Job Description

Are you looking to grow in your admin career? Or would like a change of pace within your admin work?



We're seeking a Senior Receptionist to join our team in Luther Street Medical Centre who has an interest in services for homeless people.



Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carer's, colleagues, and other professionals, be well organised with a flexible approach and you should work well as part of a team.



We encourage you to get in-touch should you have any questions about the role. During this role your working hours will work a mixture of shifts, Early 8-4 | Late 10:30 - 18:30.



This is a 12 month FTC role. Specifics will be discussed during the interview process.



Please note applicants that have applied in the last 3 months need not apply.

Receive calls courteously:

Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers

Perform general office duties:

Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols

Manage post and maintain confidentiality:

Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information

Coordinate patient referrals and appointments:

Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions

Assist with emergency systems:

Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems



The ability to travel independently between sites within the Trust is essential for this role.



Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.



Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible



Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:

"Caring, safe and excellent"



At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:



Excellent opportunities for career progression



Access to tailored individual and Trust wide learning and development



27 days annual leave, plus bank holidays, rising to 33 days with continuous service



NHS Discount across a wide range of shops, restaurants and retailers



Competitive pension scheme



Lease car scheme



Cycle to work scheme



Employee Assistance Programme



Mental Health First Aiders



Staff accommodation (please note waiting lists may apply)



Staff networking and support groups hosted by our Equality, Diversity & Inclusion team



We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the "supporting statement" element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.