Job Description

About The Role
Working Hours: 35 Hours Per Week
Contract Type: Full-Time, Permanent
Additional Payments: Essential Car Allowance
Closing Date: 17 November 2025
Closing time: 11.59pm
Interview Method: Face to Face
This role is subject to -
2 References - where possible we require 3 years' history.
DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed (https://www.gov.uk/government/publications/dbs-code-of-practice). We have a policy on the Employment of Ex-Offenders and it is available upon request.
Essential Car Documentation- This post is a designated Essential Car User. Therefore, you must always hold a full valid driving licence and provide your own car for use at work. You will receive the Essential Car User Allowance.
The role holder will coordinate and contribute to the provision of a high quality service to support service users and promote their
independence ensuring service standards are achieved, maintained and improved.
The role holder will contribute to the positive engagement of service users with support services provided by both statutory and voluntary agencies, ensuring that they are appropriately supported and able to contribute positively to the community.
The role holder will assist with establishing and maintaining partnerships with a range of stakeholders and agencies in line with City Council policies and procedures.
The Allocations Support Team consists of 14 support workers who work GM wide to source suitable emergency hotel accommodation for both families and single applicants. The team will provide support to both families and singles currently accommodated in B&Bs and self-contained units of emergency accommodation. The team support service users to remove barriers to access accommodation through housing related support (HRS), in house TA, GMMH commissioned accommodation, capital leasing and RSAP. You will need to have a good understanding of what it takes to be a leader and effectively manage a team of support staff across a city and GM wide location.
You will be required to work in a fast-paced environment, problem solving to identify placements for service users who we may struggle to find accommodation for, without multi professional working. You will need an excellent knowledge of safeguarding to ensure placements are suitable and remove barriers which can stop people accessing accommodation. You will need to have a good understanding of the different types of temporary accommodation accessible to applicants, and how we can work with services to negotiate placements. You will need to be able to demonstrate good partnership working with agencies such as Children's Services, Early Help, Schools, domestic violence organisations, ASBAT (Antisocial Behaviour Action Team), Neighbourhood Services, health, social care, and mental health services will be vital. You will be responsible for managing the support contract for the RSAP (rough sleeper accommodation programme) and NSAP (Next steps accommodation programme) properties MCC own and manage on behalf of registered social landlords. You will need to maintain excellent relationships with stake holders and registered social landlords to ensure applicants are sustaining their tenancies and if not, being responsive to resolve. You will be required to attend regular meetings with RSL with RSAP tenancies and commissioned partners to ensure all aspects of contractual agreements are being met.
For an informal discussion, please contact the hiring manager, Sue Bee, at 07773576536 and sue.bee@manchester.gov.uk to arrange a convenient time to discuss the role.
About the Candidate You will have a good understanding of Homelessness, the service objectives and priorities.
You will ensure you are responsible for your own workload completing visits in a sensitive and timely manner to meet the needs of the service user.
You will be able to take ownership for resolving problems and take the initiative to work on your own to address issues that may arise.
You will be able to provide technical advice regarding the enforcement of relevant legislation adhering to relevant policies and procedures and working within set parameters.
Complete incident reports and be able to report unusual circumstances or situations that may have a negative impact on the environment along with the well-being of residents, visitors and businesses.
You must be able to maintain accurate records of investigations and inspections to ensure information produced can be relied upon to demonstrate performance and delivery.
Display a personal commitment to continuous self-development and service improvement.
About Us
We're the local council for one of the UK's most vibrant and diverse cities.
Working for Manchester isn't just a job - it's an opportunity to contribute to a city that leads change and transforms lives. Whether it's strengthening communities or driving innovation in public services, you'll play a vital role in creating opportunities and shaping a brighter future for everyone.
is our vision for a fairer, greener, and healthier city - a vision shaped by the people of Manchester. It guides everything we do at the Council and is brought to life through the Our Manchester behaviours:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We 'own it' and we're not afraid to try new things
• We're proud and passionate about Manchester

Benefits we offer

• Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
• A buzzing pension - You'll be enrolled in the UK's largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
• Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
• Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
• Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
• A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
• Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.

Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we're dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process

• Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
• Accessible Formats: Our

can be accessed through the "Accessibility tools" button at the top of our . This tool offers features like text-to-speech, translation into multiple languages, and adjustable text size and colour to make our site more accessible for everyone.
Guaranteed Assessment Scheme
We guarantee assessments for applicants who meet the recruiting panels minimum shortlisting requirements for the role and identify with at least one of the criteria below:

• Members of the Armed Forces members or veterans
• Current or former care leavers
• Have a disability or long-term condition
• If you have completed the GM Elevate (Leadership Development) Programme or any MCC positive action programme

If you have completed the GM Elevate (Leadership Development) Programme, please indicate this within the Supporting Statement section of your application.
When You Join Us
We're a Disability Confident Employer, offering:

• A workplace adjustment hub which provides specialist support, advice and guidance to ensure you have the adjustments needed to thrive at work.
• Disabled Staff Network, Neurodiversity Staff Network and Mental Health Staff Network that provides a safe inclusive space to share experiences and opportunities to influence council practice.
• A strong commitment to ensuring all information adheres to accessibility standards and that our workplaces are accessible and disability-friendly.

For more information about the role or any adjustments, email .
What we will need from you if you're successful
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
Pre-Employment Checks
If you are successful in securing a position with us, the pre-employment checks required will depend on the role you've applied for. As a guide, these checks may include:

• Proof of Right to Work: You'll need to provide documentary evidence of your right to work in the UK.
• References: We'll require references from your current and previous employer(s).
• Proof of Qualifications: Evidence of qualifications relevant to the role will be required.
• Disclosure and Barring Service (DBS) Check: A criminal record check may be necessary, depending on the role.
• Proof of Manchester Residency: For some roles, you may need to demonstrate that you reside within the boundaries of Manchester City Council.
• Police Vetting: Some roles may require police vetting to ensure suitability for accessing sensitive law enforcement systems or information.
• Baseline Personnel Security Standard (BPSS) Clearance: BPSS clearance is primarily used for roles that involve access to government data, systems, or assets. It ensures that individuals meet basic security requirements and can be trusted with sensitive information
• Driving Licence: If the role requires driving, we'll need evidence of your valid driving licence.

These checks are an important part of our commitment to ensuring the safety and security of our workforce and the community we serve.
Other relevant information
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we'll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
For more information about the role, please ensure that you read the role profile attached.
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Skills Required