Job Description

Job Category: Regulatory & Enforcement Services
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The Service & Team:
This position is part of the Homeless Prevention Service, committed to reducing homelessness and delivering tailored support to individuals and families in need. In this role, you will manage a caseload, assess statutory duties under homelessness legislation, and work closely with applicants to identify solutions and resolve their housing challenges.
The Role Includes:

• Casework Management

You will hold a varied caseload, working with individuals and families who are threatened with or already experiencing homelessness. This includes conducting interviews, gathering evidence, and creating Personalised Housing Plans tailored to each applicant's needs. * Assessing Statutory Duties & Making Legal Decisions
You'll assess applications under the Housing Act 1996 (as amended by the Homelessness Reduction Act 2017) to determine what legal duties the Council owes. This involves issuing statutory decision letters, ensuring compliance with legislation, case law, and local policies. * Supporting People in Times of Crisis
Many applicants will be in vulnerable situations, such as fleeing domestic abuse, leaving prison, or facing mental health challenges. You'll provide empathetic, practical support, liaise with partner agencies, and explore all options to prevent or relieve homelessness. * Multi-Agency Collaboration
Work closely with statutory and voluntary agencies, such as social care, probation, and health services, to coordinate support and secure sustainable housing solutions. * Problem-Solving & Advocacy
You'll negotiate with landlords, housing providers, and other stakeholders to resolve disputes, prevent evictions, and secure accommodation. This includes advising on tenancy rights, welfare benefits, and alternative housing options. * Compliance & Record-Keeping
Maintain accurate case records, prepare reports, and ensure all actions meet statutory deadlines and quality standards.
This is a customer-facing role, and therefore the statutory English language requirement for public sector workers applies.
An enhanced DBS (Disclosure and Barring Service) check will be required for this position.
Working Pattern:
Monday to Friday, 9:00 am - 5:00 pm.
Hybrid working arrangement combining home and office-based work, with an expectation to attend the offices (throughout Cornwall) and work alongside the Homeless Prevention teams at least two days per week.
Face to face client work will be required
Driving licence will be required
What you'll need to succeed:

• Strong Communication Skills - Ability to engage with customers in a compassionate and professional manner, even in challenging situations.
• Problem-Solving & Decision-Making - Skilled at analysing information, making sound decisions, and finding practical solutions under pressure.
• Organisational Skills - Able to manage a busy caseload, prioritise tasks, and meet statutory deadlines.
• Negotiation & Conflict Resolution - Confident in negotiating with landlords, agencies, and other stakeholders to achieve positive outcomes.
• IT Proficiency - Comfortable using Microsoft Office and case management systems to maintain accurate records and reports.
• Resilience & Adaptability - Ability to work flexibly and remain calm in crisis situations.
• Teamwork & Collaboration - Work effectively with colleagues and external partners to deliver joined-up support.

Knowledge of housing and homelessness legislation is essential-but don't worry if you're not an expert yet! Come with a willingness to learn, and we'll provide full training and support to help you develop the technical knowledge you need.
Please read the role profile for the full details of this role attached below in this advert
What you'll get in return:
Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
a competitive salary.
a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
a generous annual leave entitlement with the potential to purchase additional leave.
A national award-winning employee health and wellbeing programme
Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Additional Information:
Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.
The full role profile is attached
We recommend saving a copy of this to refer to if you are invited to an interview.
For more information or an informal chat about the role please contact Charlotte Mitchell- charlotte.mitchell@cornwall.gov.uk
Application Process
Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - .
Please note that applications cannot be edited after they have been submitted, please contact if you have any queries or require assistance with your application.
Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.
About Us:
Cornwall Council deliver services to more than half a million local people and over five million visitors a year.
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - .
Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender reassignment status, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Skills Required