Job Description

Job details

Job reference
REQ3584
Date posted
27/11/2023
Application closing date
17/12/2023
Location
City Hall
Salary
\xc2\xa333,024 - \xc2\xa335,745 per year
Package
Total benefit value (includes pension contribution and full holiday entitlement) \xc2\xa348,741
Contractual hours
37
Basis
Full time
Job category/type
City Services
Attachments
Job Specification - 2023-11-27T181833.138.pdf

Homelessness Prevention Officers

Job description
Full Time / 37 Hours Per Week / Fixed Term for 18 Months Play a key role in making a difference to some of the most vulnerable people in the city. Our work is extremely challenging, but also extremely rewarding, changing lives for the better by tackling homelessness, building new homes, and strengthening communities. Engaging with people at a local level, we support them by delivering services that improve their lives. Working on the front line, you\xe2\x80\x99ll liaise with customers either face-to-face, over the telephone or conduct home visits. You\'ll have to regularly navigate sensitive situations. You\xe2\x80\x99ll have a large and complex allocated caseload, where you\xe2\x80\x99ll undertake assessments on customers\xe2\x80\x99 support needs, especially regarding housing, employment, and financial needs. With the primary aim to prevent homelessness, you\'ll assist clients to either retain their present accommodation or find suitable alternative housing. You\xe2\x80\x99ll provide support to those who may be struggling with substance misuse, break down in relationships, job loss, mental or physical health problems, facing domestic abuse, those being evicted, those who can no longer afford to pay their rent, and much more. Putting the customer needs at the heart of everything you do, you\'ll be proactive, compassionate, and professional, to offer the best housing solutions with understanding and care. You\xe2\x80\x99ll need to be resilient, with a high level of maturity and the ability to manage in a very busy environment. You\xe2\x80\x99ll be able to deal with potentially stressful situations in a calm manner. With excellent interpersonal and listening skills, you\xe2\x80\x99ll be able to empathise with clients, and build a strong and trusting relationship. Ideally, you\xe2\x80\x99ll have worked with homeless people or worked in a similar field, undertaking assessments with people facing difficult and complex situations, and providing support in their time of need. Join us and you\xe2\x80\x99ll find yourself working a supportive team who are passionate, dedicated, and dynamic \xe2\x80\x93 working incredibly hard to ensure everyone has a place to call home. You\xe2\x80\x99ll have the opportunity to work from home for a significant part of the week, and otherwise be based either in the office or work across the city as required. This role is subject to an Enhanced DBS check. What we can offer you As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance. You\xe2\x80\x99ll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working. We\xe2\x80\x99ll also give you the chance to develop your skills and expertise with a variety of training and development opportunities. In addition, you can choose from a number of flexible benefits, including, discounts on city buses and trains and help with relocation to Leicester, where appropriate. Join us We\xe2\x80\x99re committed to recruiting a diverse and highly-talented workforce as we continue to build a council that is fitting and representative of our great city. That\xe2\x80\x99s why we\xe2\x80\x99ve designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you. We\xe2\x80\x99ll do all we can to make our recruitment process as fair as possible. If you would like a chat about this post, please feel free to contact Roshni Kalyani via email roshni.kalyani@leicester.gov.uk
This is an open advert therefore we will complete the short-listing soon after receiving your application. If short-listed, you\'ll be called for an assessment and/or interview thereafter.