Job Description

Homeownership Compliance Team Leader

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Vacancy Reference peabodygroup/TP/1234/203

Number of Positions:

1

Contract Type:

Permanent Full Time

Contract Details:

Monday to Friday 9AM to 5PM | 35 Hours per week | 2 Onsite Days Per Week

Salary:

46,678

Working Hours:

35

Location:

Westminster Bridge Road

Closing Date:

05/08/2025

Vacancy Category:

Home Ownership

Service Area:

Homeownership Services

Directorate:

Sustainable Places

Our Vacancy

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Your typical day might start with reviewing performance data and coaching your team through a complex homeowner query, before dealing with enquiries from homeowners and colleagues. Then you might be advising a resident on their Right to Buy application, before finishing the day by reviewing a new policy draft to ensure it supports both compliance and customer needs.


As a

Homeownership Compliance Team Leader

, you'll be the go-to person for a small team of specialists, supporting them in delivering excellent services to our homeowners. You'll lead by example--offering expert guidance, championing resident-focused service, and holding yourself and your team accountable for high performance and compliance. Your ability to manage complexity, while keeping people at the heart of what you do, will make a real difference to our residents and their experience of Peabody.


This is a role for someone who thrives on responsibility and variety. One moment you'll be coaching team members on legislation changes; then next, you'll be resolving complex homeownership cases or analysing KPIs to drive improvements. You'll also work closely with stakeholders across Peabody and with our residents to ensure our services are compliant and streamlined, making for a positive customer experience.


You're a confident and compassionate leader, passionate about great service and continuous improvement. You'll know how to inspire others through change, build strong partnerships across the business, and bring expertise and empathy to even the most complex challenges.

Could it be you?

To be a success in this role, you're:

Experienced in

managing homeownership services

within social housing

, with a strong grasp of relevant legislation. At least 3 years experience working in the leasehold/homeownership. An

experienced team leader. minimum of 1 years experience in management/team leader role.

A clear communicator who can explain complex issues to residents and stakeholders alike Focused on results, with a track record of excellent service delivery and successful case outcomes both for yourself and your team. Committed to putting residents at the heart of the service and using their feedback to improve what we do

If you're solutions-focused, driven by purpose, and ready to lead a team delivering excellent services to our homeowners--

we want to hear from you.

Interviews will be taking place of the week starting the 11 August

Here are just a few of the benefits of working at Peabody:

30 days' annual holiday, plus bank holidays

two additional paid volunteering days each year

flexible benefits scheme, including family friendly benefits and access to a discount portal

4 x salary life assurance

up to 10% pension contribution

Are you ready to apply?

If you have any questions about this role, please email Talent Specialist,

Tanisha Johnson

at Tanisha.Johnson@peabody.org.uk


We may close this advert before the advertised closing date, depending on the number of applications received.

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.