Job Description

The Camborne and Redruth Community Hospital Outpatient Department is looking for a dynamic and enthusiastic Receptionist to join our welcoming team.
Our Outpatient Department hosts a wide range of clinics and treats an average of 3,500 patients each month. We run three nurse-led services and host clinics for CFT, RCHT, Derriford, and private providers. The department is open seven days a week.
The role will include working on the Outpatient reception desk, booking patients into clinics, and dealing with any queries they may have. At times, you will also act as a Patient Coordinator, supporting patients during their visit by giving directions and providing assistance as required (this will involve walking around the hospital site).
The successful candidate will also be expected to provide administrative support to other departments within the hospital when required.
Please note, this role will include occasional weekend and Bank Holiday working.
Informal visits are warmly welcomed.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:

• Cornwall Foundation Trust
• Royal Cornwall Hospitals NHS Trust
• Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
Main duties of the job
To provide full clerical support to the Outpatient Department to support the clinical team.Assist in the continuity of service by working from reception on a rotational basis.
Be the first point of contact for all patients, visitors and members of the public attending the hospital / clinic and ensure they are fully assisted as required.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Details
Date posted
21 August 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
24,465 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
201-25-613
Job locations
Outpatient Department
Camborne and Redruth Community Hospital
Redruth
TR15 3ER
Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Job description
Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Experience
Essential

• Basic numeracy and literacy skills
• Knowledge and experience of using Microsoft office or similar applications
• NVQ or RSA 2 or equivalent experience

Desirable

• Healthcare / NHS administrative experience

Knowledge and skills
Essential

• Attention to detail and confidentiality
• Ability to work under pressure in a changing and challenging environment
• Able to work effectively as part of a team and independently

Desirable

• Excellent IT skills and previous experience of PAS, RIO and Maxims.

Person Specification
Experience
Essential

• Basic numeracy and literacy skills
• Knowledge and experience of using Microsoft office or similar applications
• NVQ or RSA 2 or equivalent experience

Desirable

• Healthcare / NHS administrative experience

Knowledge and skills
Essential

• Attention to detail and confidentiality
• Ability to work under pressure in a changing and challenging environment
• Able to work effectively as part of a team and independently

Desirable

• Excellent IT skills and previous experience of PAS, RIO and Maxims.