Job Description

Band 2

Main area

Hospital Administrator/Ward Clerk

Grade

Band 2

Contract

Permanent: We provide a 7 day admin service so weekend and bank holiday working may be required.

Hours

Full time Job share
37.5 hours per week (Job share will be considered)

Job ref

201-25-530

Site

Liskeard/Bodmin Hospital

Town

Liskeard/Bodmin

Salary

24,169 Pro Rata

Salary period

Yearly

Closing

23/07/2025 23:59

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.

Job overview

The role will be based on Willow Stroke Rehabilitation Unit as Liskeard Hospital temporarily to allow planned upgrade and works to commence on Anchor Ward. Following this you will be permanently based on Anchor Ward, Bodmin Community Hospital.





The primary duty of the post holder will be to work on Anchor Ward. This will be on a rotational basis with some weekend working. You will need to be extremely organised and pay close attention to detail and be flexible to deal with changing work environments and priorities. Having the ability to learn new processes and procedures quickly will also be necessary.





Previous experience of working in a client-focused environment will be an advantage, as will flexibility and experience of working in a busy reception.

Main duties of the job

To be the first point of contact for all patients, visitors and members of the public attending the hospital and to ensure they are fully assisted as required when covering Minor Injury Unit/Anchor Ward. This is a key function within the hospital.



To provide full clerical and administration support to the inpatient ward and Minor Injury Unit as required.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role, please see 'supporting documents'.

Person specification

#

Education / Qualifications

Essential criteria

Basic numeracy and literacy skills Knowledge and experience of using Microsoft office or similar applications NVQ or RSA 2 or equivalent experience #

Skills and Aptitude

Essential criteria

Advanced word processing and data inputting skills Ability to use initiative to prioritise duties Attention to detail and confidentiality. Ability to communicate clearly by telephone and face to face with a range of people, including patients. health and social care professionals and the public. #

Experience

Essential criteria

Experience of working in a very busy reception area Experience of working in an administrative setting Experience of managing electronic and paper-based diary / appointment systems

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644