Job Description

Band 2

Main area

Administration

Grade

Band 2

Contract

Permanent

Hours

Part time - 22.5 hours per week (Usually over 3 days. 7 day service between 8am and 8pm so may require weekends and Bank Holidays.)

Job ref

201-25-887

Site

Falmouth Hospital

Town

Falmouth

Salary

24,465 Pro Rata

Salary period

Yearly

Closing

11/12/2025 23:59

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.

We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:


Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board

If you do not currently work for one of these NHS organisations, your application will not be considered at this time.

We are seeking a highly organised individual to join our friendly team as an administrator. This is a key role supporting many different areas within Falmouth Hospital, including reception, outpatients, MIU, ward and day unit.



This is a varied and rewarding role for a confident and outgoing team player who enjoys working with clinicians, patients and the public.



The postholder will be required to manage and prioritise their day to day workload and use their initiative for routine tasks. This will require good organisational skills and excellent communication.

Main duties of the job

To be first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals and the general public. Direct patients, visitors and colleagues around the hospital to the correct department.



See full job description.

Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.



Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'

Person specification

#

Education & Qualifications

Essential criteria

Basic numeracy and literacy skills NVQ/RSA 2 or equivalent experience #

Experience

Essential criteria

Experience of working in an administrative setting Experience of managing electronic and paper-based diary / appointment systems

Desirable criteria

Healthcare / NHS administrative experience #

Skills and Aptitude

Essential criteria

Ability to communicate clearly on telephone and face to face

Desirable criteria

Audio typing #

Personal qualities

Essential criteria

Ability to work under pressure in a changing and challenging environment Ability to use initiative when dealing with queries

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644