Job Description

Hospital to Home Support Worker

Hours:

21 per week, 7-hour shifts. Flexible rota (including some weekends, but not every weekend).

Salary:

13,333.32 per annum plus 3% employer pension contribution (after 3 months).

Contract:

12-month fixed term (with potential to become permanent).

Reporting to:

Service Senior

About Age UK Gateshead

Age UK Gateshead is a charitable organisation run by people, for people. We deliver a wide range of services to support older people across Gateshead, helping them remain independent, safe, and connected to their community.

About the Role

This is a rewarding role supporting individuals as they return home from hospital, helping them settle back in safely and avoid unnecessary readmissions.

You'll provide short-term, practical support such as help with shopping, light household tasks, and ensuring people feel comfortable and confident at home. At times, you may also offer gentle, hands-on assistance with day-to-day routines to make sure people are safe, well, and able to regain their independence.

Every person we support is unique, so no two days will be the same. The role involves a mix of planned support and responding to new referrals promptly, making it ideal for someone who enjoys flexibility and variety.

Key Responsibilities

Support safe and timely discharges home from hospital. Provide short-term practical assistance (shopping, light cleaning, essential household tasks). Offer reassurance and hands-on support to help people with everyday routines and confidence at home. Ensure people have the basics they need at home (food, heating, lighting, hydration). Work alongside healthcare teams to coordinate smooth transitions. Connect people with longer-term services for ongoing support. Maintain accurate records in line with policy and quality standards. Travel between homes to deliver support. Promote Age UK Gateshead's services within the community.

What We're Looking For

We're seeking someone who is:

Compassionate, reliable, and passionate about supporting older people. Flexible and able to adapt to changing needs and priorities. Comfortable providing practical and, when needed, gentle hands-on help with day-to-day routines. A good communicator, confident working with people facing multiple health challenges. Organised, with the ability to manage a busy schedule. Respectful of confidentiality and professional boundaries. Able to work both independently and as part of a team.

Desirable but not essential:

Experience in care, support work, or health & social care. A relevant qualification in Health & Social Care. Access to your own vehicle.

What We Offer

Flexible working hours on a fair rota basis. 25 days holiday per year (pro rata) plus public holidays. Pension scheme (3% employer contribution after 3 months). A supportive team environment. The opportunity to make a real difference to people's lives every day.
This post is subject to an enhanced DBS disclosure.

Job Type: Part-time

Pay: From 12.21 per hour

Benefits:

Casual dress Company pension Flexitime
Licence/Certification:

Driving Licence (preferred)
Work Location: In person