Job Description

Ipswich Town Football Club are currently seeking a Hospitality and Events Duty Manager to join our busy Venues team. As a Duty Manager at Ipswich Town Football Club, you will play a pivotal role in ensuring the seamless delivery of first-class hospitality services on matchdays and non-matchday events. You will be responsible for leading the hospitality team, managing event logistics, and ensuring the highest standards of customer service. Additionally, you will oversee staffing, training, and venue readiness to maintain excellence in hospitality operations.

Key Responsibilities:

Assist in the preparation and execution of matchday and event operations, including staffing, set-up, service, and breakdown.

Supervise and support hospitality staff to ensure consistent service standards and team cohesion.

Act as a first point of contact for customer and client queries or concerns, resolving issues promptly and professionally.

Ensure compliance with health and safety, licensing, and food hygiene regulations.

Liaise with catering teams, partners, and senior management to ensure seamless event delivery.

Monitor stock levels, cleanliness, and presentation of hospitality areas before and during events.

Contribute to training and performance feedback for casual and part-time staff.

Coordinates between multiple departments -- catering, security, stewarding, event operations -- ensuring the hospitality offer is seamless and integrated.

Person Specification

Essential:

Knowledge and Experience

An understanding of the operational flow of hospitality services during large-scale events, including set-up, service delivery, and breakdown.

Understanding how to deliver a high-quality, customer-focused service, including complaint handling, service recovery, and client liaison.

Experience in coordinating, supervising, and motivating front-of-house teams

Skills and Abilities:

Strong leadership and communication skills with a calm, proactive approach under pressure.

Excellent attention to detail, organisation, and customer service focus.

Proven experience in hospitality or event management, ideally in a stadium or large venue.

Familiarity with regulations governing alcohol service, food safety, and event health and safety.

Education and Training

Level 2 Food Safety and Hygiene or willingness to complete it.

First Aid at work (or willingness to complete)

Basic Health and Safety training

Other Requirements

Must be available to work evenings, weekends, and public holidays, particularly on matchdays and during scheduled events.

Able to stand and walk for extended periods, lift and carry equipment, and perform physical duties as required in a fast-paced environment.

Expected to maintain a high standard of personal presentation and professionalism at all times, in line with club image and brand values.

Experience in supporting the development of junior or casual staff, helping build team capability and morale.

Desirable

Knowledge and Experience

Knowledge of stadium event flow: pre-match, during-match, and post-match operations.

Understanding alcohol service laws (especially during sports events), age checks, and responsible service practices.

Skills and abilities

Proven Leadership in a High-Pressure Environment

Understanding stock control, bar reconciliation, or basic financial reporting for hospitality outlets.

Education and Training

Level 3 Supervising Food Safety or Health & Safety Qualification

Personal Licence Holder

Safeguarding Training (Level 1 or higher)

Other Requirements

Motivation to grow within Ipswich Town FC, contributing to long-term consistency in leadership and service delivery.

Equality, Diversity and Inclusion:

Will demonstrate a positive commitment towards equality, diversity and inclusion by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relationships between all internal and external stakeholders.

Safeguarding:

Ipswich Town Football Club is committed to safeguarding the welfare of children, young people and adults at risk and requires all employees to share this commitment and promote the welfare of these groups. Applicants will be asked about any previous convictions, cautions, reprimands, including those that are considered 'spent' as defined by the Rehabilitation Offenders Act 1974 (Exceptions) Order 1975 (Amended 2013).

Job Type: Full-time

Benefits:

Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Store discount
Schedule:

Day shift Flexitime Night shift Weekend availability
Work Location: In person

Application deadline: 30/06/2025
Reference ID: Hospitality and Events Duty Manager