Job Description

The vacancy
Hours: Zero Hour Contract
We are currently looking to recruit a Hospitality Assistant to join our team here at Housing 21.
Key accountabilities include:

• Work with catering team to take orders and serve customers food and drinks in a timely and friendly manner.
• Keep facilities clean and presentable
• Provide excellent customer service. Seek feedback from users and contribute to suggestions for future improvements
• Promote residents' engagement and use of facilities at the village, including hard to reach residents
• Monitor and report any problems to Facilities lead
• Process payments accurately and ensure accurate records are kept

Curious to know more? If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.
We'd love to meet you!
What we're looking for
The essential requirements for the role include:

• A good knowledge of older people and the issues pertaining to them.
• Sound knowledge of relevant Health and Safety legislation
• Experience in managing budgets
• Knowledge of safeguarding vulnerable adults (desirable)
• Experience of working in a customer facing environment
• Level 2 Food Safety Certificate (desirable)
• Willingness to work towards Level 2 Food Safety Certificate (if not held)

Why us?
We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.
As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon on offer being made and where applicable.
An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.
Closing date for applications is 18 September 2025.
Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.
About us
We know that great people make a great organisation, which is why we put people at the heart of everything we do. You are as valuable to us as our corporate employees, which is why we offer occupational sick pay, occupational maternity and paternity pay and benefits such as the Blue Light Card to all our Extra Care employees.
At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.
When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. You shouldn't have to choose between a career and care, and we want to support you to advance your career with us, which is why we have a dedicated learning pathway through our Extra Care Academy that could lead to future roles with salaries of 50,000! A career in care means you can make a difference and help our residents to live independently in their own homes.
We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!
Benefits

Skills Required