Job Description

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Mount Charles Group are one of the largest and privately owned soft Facilities Management, catering and ancillary service/product providers in Ireland. If you want to join a fun and family orientated business that believes people are our greatest asset, then we have a role for you!
Our family values speak for themselves:
Do the right thing, Have fun & grow together, Take pride in what you do!
We are currently recruiting for an Employee Experience Administrator to join our team based at the Craft on the Ormeau Road, Belfast. This is a great opportunity to join a world leading facilities management company.
Working pattern

• 37.5 hours per week
• 9.00am to 5pm
• Hybrid working model
• Occassional weekends and evenings

Rewards:

• 28 days' holidays
• Employee Assistance Program
• Pension Scheme
• Financial wellbeing advisory service
• Unrivalled opportunities for career progression
• Company Events

The Role

• As Hospitality Co-Ordinator and Administrator, you will support the wider Craft Event Co. team with the completion of event information and manage the Craft Event Co. mailbox and Bright Venue system, working closely with our financial department with regards to invoicing and general administration.
• Reporting to the Head of Operations on booking trends on monthly basis and assisting in creation of reports for clients and senior management.
• Manage the inbox with regards to bookings and queries, answering calls that come into Craft Event Co, ensuring all correspondence is answered as soon as possible
• Prepare initial event sheets for all bookings, ensuring bookings are managed through the Bright Venue system.
• Produce Quotes for all bookings with the assistance of the Craft and Events team.
• Ensure handover of bookings to event managers in a timely manner with as much information and details as possible.
• Assist the Events Managers at wedding fairs and tasting sessions, recording details of perspective bookings and or menu choices.
• Update on payments ensuring customers quotes, invoices and payment plans are maintained.
• Provide data on booking status and value to Operations Director on a monthly basis
• Assist Head of Operations by producing monthly reports and updates for clients and senior management.

The person

• Analyse financial information and produce monthly updates for clients and senior management.
• Forecast future revenue for all aspects of the business within Bright Venue.
• Attention to detail when taking information from clients and inputting into the system.
• Previous Operational experience and knowledge with the ability to suggest set ups and menu options applicable to venue and type of event.
• Be able to think logistically and work under pressure whilst always remaining calm and professional.
• Proficient in MS Office and CRM Systems such as Bright Venue or similar.
• Outstanding communication and negotiation ability.
• Well-organized with multi-tasking skills.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Enhanced Access (NI) checks will be required for this role.

Skills Required