Job Description

Job Title: Hospitality & Events Administrator

Reporting to: Head of Business Operations

Expected Salary: 25,700 per annum

Contract: Full Time

Hour of Work: 37.5 hours per week including evening & weekend work during the cricket season and event days, Including working all key matchdays and events held at Essex Cricket. This position is office based, with the flexibility to work one day per week from home.

Deadline to apply: Mon 20 October 2025

(successful candidates will be notified by Fri 24 October and invited to interview on Thurs 30/Fri 31 October)

Location: The Ambassador Cruise Line Ground, New Writtle Street, Chelmsford, Essex CM2 0PG

Person Specification

Knowledge and Experience

oMin 1-year previous hospitality / events delivery and or administration experience.

oProficient in Microsoft Word, Excel, and PowerPoint and experience working with CRM systems.

Essential Attributes

oPersonable, hardworking, efficient

oHighly organised

oGood time management

oStrong communicator, both written and verbal

oAbility to work independently, but as part of a team

oAbility to work well under pressure and meet deadlines

oExperience of working within a demanding office environment

oConfident in a customer facing role

o"Can do" attitude

Desirable Attributes

oInterest and knowledge of cricket helpful, but not essential

oKnowledge of Events500 and/ or Secutix systems.

Main Duties:

Responsible for all administration connected to match day hospitality & events, via the event management system (Events500 - (Full training on the booking system will be given)

Plan, coordinate, and deliver a variety of events including corporate functions, private parties, conferences, and match-day hospitality.

Work with the Senior Sales Executive to ensure a smooth process from sales to delivery.

Act as first point of contact to hospitality & events queries, both face-to-face, over phone and via email

Liaison with the Conference and Events Co-ordinator to deliver non-match day events.

Manage the ticket distribution for all match day hospitality bookings.

Work with the Commercial Partnerships team to organise and deliver all commercial and Business Club events.

Liaise with the catering team to ensure all catering logistics and requirements are in place, including the creation of function sheets, within the required deadlines. Ensure all updates/changes are communicated in a timely manner.

Responsible for producing table plans, menu cards, place cards, when required.

Responsible for obtaining feedback post-event to evaluate success and identify areas for improvement, and reporting findings back to the wider team.

Play a leading role in meeting, greeting and hosting our hospitality guests and network with all stakeholders of the business

To ensure the satisfaction of each guest, solving any hospitality related problems on the day of the events

To build professional relationships with new customers and maintaining existing relationships with guests and sponsors of the club

Assist the Commercial Partnership Executive on delivering commercial partnership assets when required

Liaise with the Commercial sales and Marketing Executive to assist in the marketing and promotion of match day hospitality, conference & events bookings and commercial events

Support the Head of Business Operations to ensure all hospitality agreements are profitable, track match day hospitality and event budgets and create financial reports as required.

To process invoicing requests and payments for hospitality and events when required

Purpose of the Role

The administration and delivery of all match day hospitality bookings and to assist with the preparation and delivery of all commercial, conferences and non-match day events that take place at the Ambassador Cruise Line Ground.

Job Types: Full-time, Permanent

Pay: 25,700.00 per year

Benefits:

On-site parking
Work Location: In person