Job Description

As an Hospitality & Events Duty Manager, you will be responsible for assisting with the management of Match Day Hospitality, as well as, Conference and Events operations to deliver an excellent Guest experience.

An Hospitality & Events Duty Manager will also be required to set staffing levels and provide leadership to the team to ensure targets are met.

You will play a crucial 'on the floor' role in the managing of the daily operation.

Specifically, you will be responsible for performing the following tasks to the highest standards:

Assist in managing Hospitality and Events operations, both for C&E as well as Match Days Maintain exceptional levels of customer service, addressing any issues or concerns promptly and effectively Evaluate guest satisfaction levels with a focus on continuous improvement Propose ideas to build the range and quality of Conference and Events Proactively identify and address operational issues and challenges Work closely with the Head of Hospitality to ensure correct Front of House operations are applied Optimise sales and contain costs, identifying any areas for action Provide effective leadership to the Conference and Hospitality teams to ensure targets are met and exceeded both for the Company and individual development Maintain good communication and work relationships in all areas and with external customers and suppliers Ensure staffing levels meet business demands & work closely with the team to ensure these are correct Ensure training is carried out on an ongoing basis, provide leadership and guidance to staff, leading a positive and productive work environment. Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Front of House team to deliver high quality service and uphold brand standards Ensure compliance with health and safety regulations, including food safety standards and cleanliness protocols

What are we looking for?

An Hospitality & Events Duty Manager serving EC Catering Partners at Reading Football Club is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Strong knowledge Conference, Hospitality & Events Record of success in Conference and Events, specifically the ability to manage teams and logistics effectively Exceptional communication skills Exceptional leadership skills to create a winning team

Requirements

Previous experience in a supervisory or management role within the hospitality industry, used to dealing with different types of clienteles. Strong leadership and communication skills, with the ability to motivate and inspire team members. Excellent customer service skills, with a focus on delivering a memorable Hospitality experience for guests. Ability to work effectively in a fast-paced environment, multitasking and prioritizing tasks as needed. Flexible availability, including evenings, weekends, and holidays.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Hospitality and Events Operations experience in a managerial position in hotel/Events Centre or similar Degree or diploma in Hotel Management or equivalent Passion for delivering exceptional levels of guest service

Renumeration

27,000-31,000 per annum

Job Type: Full-time

Pay: 26,000.00-31,000.00 per year

Experience:

Event Management: 2 years (preferred)
Work Location: In person