Job Description

Reporting to the Reservations and Reception Supervisor, the Hospitality Host (Night) is primarily responsible for the delivery of comprehensive out-of-hours reception and guest services at the Elms BT9 site. Operating on an overnight shift pattern covering 365 days per year, the post holder is a crucial member of the Queen's Accommodation team. The core purpose of this role is to ensure the consistent delivery of courteous, highly efficient, and proactive customer service to all residents (Student, Staff, and Family) and all non-term-time conference and groups, while upholding sector best practice.
About the person:

• The role requires a candidate with a sound secondary education and strong numeracy and literacy skills.
• Applicants should have experience working in customer-facing or office-based environments, demonstrating the ability to function effectively as part of a team in a busy, fast-paced setting while handling confidential information appropriately.
• Excellent interpersonal and communication skills are key.
• IT literacy is essential, including proficiency with Microsoft Office applications and database management systems.
• The position requires flexibility to work an overnight shift pattern that operates across all days of the week, including weekends, public and bank holidays, and University closure days.

To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.
What we offer:
Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes and development opportunities. We support staff wellbeing with work-life balance initiatives and support for physical and mental health. You can find more detail on all of this and more at
Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
For further information on our commitment to Equality, Diversity and Inclusion, please visit .
If you are an international applicant and don't already hold a visa that permits you to take up the role you are applying for, please use the information provided on our website to self-assess whether the University is likely to be able to support a visa application -

Skills Required