Job Description

Company Description
Title: Hospitality Manager - 37.5 Hrs
Location: Rutherford Appleton Laboratories, Campus, Harwell, Chilton, Didcot, OX11 0QX
Salary: 15.00 an hour
Benefits:

• Free meals on shift
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our Perkbox app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that's why we're looking for a Hospitality Manager who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.
We believe that it is our people that set us apart, that's why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.
If you are a Food Service Professional who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

• Oversee day-to-day running of the Hospitality Service, including managing supplies, equipment, and facilities
• Review and organise incoming bookings and ensure delivery of orders is managed within BaxterStorey service guidelines
• Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards
• Assist in monitoring and controlling expenses, including labour costs, food costs, and supplies, to meet goals.
• Ensure communication with the rest of the management team and kitchen is clear and the Hospitality Team are well briefed on future events and requirements.
• Provide friendly and professional customer service to clients and guests, ensuring their needs are met and their expectations are exceeded.
• Assist with the setup and arrangement of event venues, including tables, chairs, decorations, and other equipment, as per the client's requirements.
• Oversee and support the preparation, presentation, and service of food and beverages during meeting/events, ensuring high-quality standards are maintained.
• Ensure efficient inventory management, including ordering and stocking of ingredients, supplies, and equipment.
• Collaborate with the culinary team to ensure timely and accurate execution of menu items, maintaining consistency in taste, presentation, and portion control.
• Ensure cleanliness and hygiene standards in the food preparation and service areas adhere to health and safety regulations.
• Respond promptly and courteously to guest inquiries, requests, and concerns, providing necessary information and resolving issues in a professional manner.
• Attend all location management meetings as required
• Attend to any reasonable request made by the client or BaxterStorey Management
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Support the General Manager in recruiting, training, and supervising Hospitality staff, including scheduling, performance evaluations, and disciplinary actions.
• Provide ongoing training and guidance to the staff, ensuring they are well-equipped to deliver excellent customer service and maintain high-quality food standards.
• Foster a positive and inclusive work environment, promoting teamwork, cooperation, and professional development.
• Contribute to the development and implementation of sales strategies to drive revenue and increase profitability.
• Collaborate with the General Manager to analyse financial reports, identify areas for improvement, and implement corrective actions as needed.

Additional Information
For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.
Join us and bring your unique perspective to our team.

Skills Required