Job Description

Care is Central

is looking for an organised, self-motivated and proactive Hospitality Service Manager to lead the day-to-day delivery of hospitality services across two newly constructed sites in Bedfordshire. Red Kite Meadows, a care village in Steppingley due to open early 2026 and Marigold House a residential care home in Leighton buzzard.

The role will oversee the catering, housekeeping, laundry and front-of-house operations, ensuring services run smoothly, efficiently, and in line with regulatory and organisational standards.

Join us on our mission to serve the people of Central Bedfordshire by helping them, treating them well, and providing the best possible care and support.

Duties and responsibilities

Support organisational growth, development, and integration of new hospitality services within premises managed by Care is Central. Ensure consistent delivery of reception, catering, housekeeping and laundry services that respect residents' and visitors' choices and needs. Working in partnership Registered Managers to ensure that the services being provided are in in line with regulation and personalised. Provide direct line management to service leads, motivating and developing teams across multiple locations. Deputising for Head of Estates & Auxiliary Services as required. Conduct audits and implement improvement plans to ensure compliance with CQC, Food standards Agency and other statutory requirements. Contribute to inspections and external reviews, ensuring evidence-based compliance. Participate in the out-of-hours (on-call) rota to provide emergency support when required. Represent the organisation positively with residents, families, visitors, regulators, and external partners. Undertake personal professional development, keeping knowledge and skills current.

Person Specification

Proven leadership experience in hospitality, ideally within social or healthcare or luxury settings. Proven leadership skills, with experience managing multi-disciplinary teams across different sites. Knowledge of health and safety regulations as well as food standard regulations to ensure compliance to a high standard. Experience in recruitment, staff supervision, rota management, and workforce planning. Strong financial acumen, with experience managing budgets, payroll, and resources. Excellent communication skills (written, verbal, digital) and proficiency in MS Office. Ability to work flexibly, including evenings and weekends, with a proactive "can-do" approach. Excellent customer service skills to interact with guests and service users ensuring a high-quality service is provided. Strong partnership working skills with external agencies, professionals, and families. Relevant qualification or willingness to achieve. Driver with access to a vehicle (travel across sites required).

Desirable

Food Hygiene, Hospitality and catering related qualification(s)

Leadership experience in hospitality within social or healthcare or luxury settings

About the Hours, Pay & Conditions:

This is a full time (40 hours) and permanent position. Standard working hours for this role are Monday-Friday 9am-5pm. We offer a competitive rate of salary of 39,000 - 42,000 (dependant on experience)

What We Can Offer You:

A supportive, positive and proactive workplace that cares about people and values treating them well An employee assistance and wellbeing support service to help in times of need. Multiple platforms to access high street discounts and offer schemes, including a Blue Light Card. Company Sick Pay (Terms Apply) 28 days statutory annual leave

Plus,

an additional 5 day's contractual annual leave

PLUS,

Your Birthday off as paid discretionary leave Paid induction training Double pay on

Christmas day/Boxing Day/New Year's Day

Free uniform & DBS checks Enrolment in the company pension scheme (But you can opt out if you wish) Plus other employee benefits

Skills and Attributes - Our Values, Your Values:

We need all team members to model our organisational C.A.R.E values of

Compassion, Aspiration, Respect & Empowerment

and actively promote a culture that:

Drives Continuous Improvement:

Encourages innovation, service development and high-quality delivery across all areas.

Delivers with Compassion:

Embeds empathy and person-centred principles in all decision-making and quality assurance.

Champions Person-Led Care:

Embodies and promotes the values of My Home Life and Think Local Act Personal*.

Positive Collaborator:

Actively engages with the wider team to drive growth, work collaboratively, utilise individual skills and strengths, and fosters positive, meaningful and respectful working relations.

Application Process:

If you are interested in applying for this role, please click the apply button and submit a CV which we consider to be your expression of interest. If you are successfully shortlisted, we will contact you to discuss the role, arrange an interview and send a link to an application form to you. If you relish in meeting new people, caring for others and would like to work for a company that supports and celebrates our hard-working staff, then please apply.

Please Note:

Applications are reviewed as received and we may close this position upon finding a suitable candidate. We are not able to contact or provide feedback to unsuccessful applicants.

To Find Out More About the Role:

If you wish to find out more about this role, please email Hollie Wiseman at

hrsupport@careiscentral.org.uk

To Find Out More About Care is Central:

To find out more about Care is Central and our vision to be the leading provider of adult social care services in Central Bedfordshire, please visit our website: www.careiscentral.org.uk

Job Types: Full-time, Permanent

Pay: 39,000.00-42,000.00 per year

Benefits:

Company pension On-site parking Referral programme Store discount
Language:

English (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person