Job Description

ISS
Hospitality Manager
Contract: Government
Location: London, SW182AS
Hours of work: 40
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a dynamic and experienced Hospitality Manager to lead front-of-house operations at a prestigious government site. This is a fantastic opportunity for a passionate hospitality professional to deliver exceptional service, drive operational excellence, and support a high-performing team in a fast-paced environment.

As Hospitality Manager, you will oversee the day-to-day running of the front-of-house department, ensuring the highest standards of food service, hygiene, and customer satisfaction. You will work closely with the Catering Manager to deliver services and events, manage staff, and uphold compliance with health and safety regulations. Your leadership will be key in maintaining a professional and efficient service aligned with ISS standards.
Key Responsibilities
- Manage FOH staff, including supervisors, assistants, and agency personnel
- Ensure compliance with Health & Safety, Food Hygiene, and COSHH regulations
- Monitor customer feedback and resolve issues promptly
- Maintain strong client relationships and attend client/company meetings
- Manage stock levels, ordering, and food wastage using contract tools
- Conduct cleaning audits and ensure timely rectification of issues
- Deputise for the Catering Manager when required
- Ensure all documentation, risk assessments, and compliance records are maintained
Professional and Personal Competencies/Qualifications
- Proven experience in food service, catering, or hospitality
- CIEH Level 2 qualification (or willingness to obtain within probation)
- Excellent communication and customer service skills
- IT literate and budget management awareness
- Experience supervising teams and delivering high standards
- Knowledge of Health & Safety and Food Safety requirements
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required