Job Description

About the role

BF Adventure was established 30 years ago and has developed a 60-acre activity site together with a highly skilled team to deliver flexible programmes of inclusive, adventurous outdoor activities for children, young people, and their families.

Role Summary and accountabilities

The key role of the hospitality manager to support the Adventure Centre and Via Ferrata Cornwall Manager in the delivery of operations here at BF Adventure. This exciting role will see the right candidate becoming the link between customers and BF[AR1] Adventure, ensuring a five-star experience.

At BF Adventure our mission is to

inspire, challenge

and

motivate

people, especially young people, to develop their

life skills

andto bring about

positive change

. We work in line with a set of core organisational values.

The Hospitiity Manager will be responsible for coordinating the booking process for Activity Centre (AC) & Via Ferrata Cornwall (VFC) groups and individuals and the smooth running of the catering and hospitality provision of BF and VFC. These could include but are not limited to the following types of groups:

School and youth groups on day visits and residentials

Members of the public on Holiday Activity Days, Adventure Days, Birthday parties

Adult and corporate groups

Main Tasks

The Hospitality Manager will follow the booking from initial enquiry to feedback stage and aim to secure the next booking, these responsibilities include but are not limited to:

Enquiries

- Dealing with customers over the phone, via email and face to face discussing aims, prices, products, and services.

Bookings

- Creating and maintaining booking forms, invoices and responding to emails professionally and accurately.

Booking management

- Creatively produce packages based around groups needs and the optimum available resources in terms of staffing, equipment, catering (Notifying catering staff, communication with clients and guests regarding meal requirements etc.) compatibility with other groups and rooms. To play a critical role in the staffing of activities-based working in close relationship with the Centre Manager and other relevant team members.

System management

- Working mostly independently and being responsible for the upkeep of booking forms and processes. Accurate filing and updating of all BF systems, time keeping and goal task setting are critical as well as maintaining relationships to key team members, including reception and lead instructors to ensure smooth delivery of bookings.

Communication to staff

- Relaying the programme to activity and catering staff via the diary and emails, communicating the needs of the group to lead instructors, and discussing potential issues with the Centre Manager.

Feedback

- Following up, collating, and distributing feedback.

Activity development

- Implementing feedback and actions as agreed with the Centre Manager to support in the development of products and services and to assist with marketing.

Support

-Maintain administration systems for the Centre Manager which include filing away of paperwork, maintaining staff training records, assistance with recruitment processes and diary administration.

Delivery

- Maintain current level of activity skills and attend necessary refresher training, aid, and support on delivery as and when required, this may include cover of sessions due to staff sickness for example.

Additional Diary Administration

may be introduced as this role develops, to include coordination/allocation of resources.

Relationship management-

To build up professional relationships with new and existing customers, to establish the market needs based on these relationships and to promote relevant packages, programmes, and events appropriately to these customers. This will include welcoming school groups upon arrival and introducing teachers to group lead instructor ensuring booking details are all aligned to their requirement. [bb2] [TB3]

Open Days, School Visits, and sales -

in the off season to organise and attend suitable visits to promote BF/VFC at career fairs and enrichment week events[TB4] and generate additional sales with new customers working along side the marketing manager.

Line management

- line manage seasonal staff which may will include catering staff, hospitality staff, and instructors. This would be a point of contact for them, simple supervisions every 2 months and basic HR system management.

Staffing

- supporting the CM with populating staffing plans 4-6 weeks in advance and allocating staff to activity programmes.

Reporting

- feeding into daily and weekly briefings with relevant group information and preparing staff for future weeks and significant events well in advance.

Catering

- take responsibility for a small team of caterers to deliver a 5-star catering service. This will include line management, ordering of food supplies, creating simple menus for residential groups[AR5] [TB6] , and ensuring we remain compliant to catering and food hygiene standards.

House keeping

-take point of ensure all residential, catering and washroom facilities are clean and ready for use. This will involve collaborating with a team of staff to make sure daily cleaning and log are completed, cleaning supplies are ordered and ensuring all facilities meet our minimum standards.

Due to the varied and ever-changing nature of operations at BF Adventure you may be required to undertake additional roles, responsibilities and tasksas necessary to facilitate the smooth running of activities
*(within your level of experience, training and capability)

Person Specification

Experience / Skills

Excellent administration skills

Excellent communication skills with a broad range of people

Establishing and maintaining admin systems

excellent with IT including a wide range of Microsoft software, CMS and the ability to work methodically and independently with complex workflows

Experience of acting as a line manager

Highly organized and methodical approach to tales and the ability to solve problems is essential

Desirable Experience / skills

History of marketing packages / program / experiences

Experience of delivering multi activity sessions to a range of groups / experience of working with groups

Personal Characteristics

A commitment and enthusiasm for the vision of BF Adventure and high standards of service provision

Works in a flexible and innovative way to ensure both a high level of customer satisfaction as well as efficiency for organization

Establishes and maintains positive working relationships with others, both internally and externally, to achieve the goals of the organization

Anticipates, understands and responds to the needs of clients and volunteers

Able to work effectively under pressure including the ability to prioritize own workload in a team setting

The ability and willingness to work flexible hours

Keen to engage in training in a range of adventurous activities where not qualified to do so with the aim of supporting delivery in unusual circumstances and to add understanding when designing programs

What next:

Please complete the Application Form and the Equal Opportunities Monitoring Form.

These forms can be found on our website. You can either use the online version or

the Word format

If you choose the Word document, please save the Application Form in the following format:

Your name_Post applied for_date.

Please email the form to jobs@bfadventure.org with the email subject Adventure

Centre Manager Application

The closing date for applications is 1/12/25 (or when all available vacancies have

been filled)

Interviews are scheduled to take place on a case-by-case basis for applications that meet the threshold to be invited to interview though a scoring process. Please be.

aware that only applications made using the BF Adventure application form (online

or word format) will be scored.

Please do not hesitate to phone us on 01326 340809 if you have any questions.

Many thanks for your interest and we look forward to hearing from you!

BF Adventure is committed to safeguarding and promoting the welfare of young people and expects all staff and volunteers to share this commitment. This post will require an enhanced DBS check.

Job Types: Full-time, Permanent

Pay: 24,515.00 per year

Benefits:

Free parking On-site parking Sick pay
Work Location: In person