Job Description

We're Hiring: Cafe Manager at Tamper Coffee

Tamper Coffee is on the lookout for a

passionate, driven, and experienced Cafe Manager

to join our leadership team in central Sheffield.

About Us

Tamper is a well-established New Zealand-inspired eatery, proudly serving Sheffield since 2011. Just a 5-minute walk from the train and bus station, we're a busy cafe known for our specialty coffee, innovative brunch menus, and vibrant team culture. We're open 7 days a week, and host occasional evening events.

What You'll Be Doing

This is a full-time, hands-on leadership role. You'll be the key driver of daily operations, team performance, and customer satisfaction. Your responsibilities will include:

- Leading the FOH and Barista teams, including recruitment, onboarding, and ongoing training
- Running a smooth and efficient service during high-volume periods
- Delivering exceptional customer experiences and setting the tone for your team
- Managing rotas (4 weeks in advance) and daily service operations
- Monitoring KPIs including sales, staffing levels, and team performance
- Overseeing stock rotation, ordering, and wastage reporting
- Cash handling, POS systems, and basic financial reporting
- Ensuring compliance with EHO, health & safety, and licensing requirements
- Supporting the planning and delivery of events and special services
- Championing our brand standards, culture, and commitment to excellence

What We're Looking For

You're a natural leader who brings energy, structure, and confidence to the team. You thrive under pressure, love a busy service, and know how to get the best from your crew. You'll also need:

- At least 3-5 years previous management experience in a high-volume hospitality setting
- Strong leadership and team development skills
- A passion for exceptional customer service
- Great communication, organisation, and problem-solving skills
- Confidence using POS systems and basic IT/software tools
- Knowledge of compliance, licensing, and health & safety standards
- Flexibility to work weekends and some evenings

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Only applicants with the right experience will be contacted.

Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Discounted or free food Employee discount
Experience:

Restaurant management: 1 year (preferred) Hospitality: 1 year (preferred)
Work Location: In person