Job Description

Job Introduction

We're experience

makers

.


And food fanatics.


And we're hiring

Hospitality Manager/Supervisor

to join our team.



Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more.


Be part of something

greater

.


As the Hospitality Manager/Supervisor you are responsible for overseeing the day-to-day operations within our exclusive events, ensuring that all guests experience exceptional service in a premium environment. The role involves managing both the front of house and the back of house team, maintaining high standards of guest satisfaction, and ensuring the smooth operation of all services.


If this is you, apply to join our team now.




Main Responsibilities
Supervise our events, ensuring that all guests receive personalised and exceptional service during all interactions. Ensure the delivery of a premium service experience that exceeds guests' expectations, maintaining high levels of satisfaction and loyalty. Lead and motivate team to maintain the highest standards of service and hospitality. Handle client's requests, complaints, and special requirements with discretion, ensuring that all issues are resolved swiftly and effectively. Manage staffing levels during service, ensuring efficient team deployment while controlling labour costs. Ensure that all health, safety, and hygiene standards are adhered to, maintaining a safe and elegant environment for clients. Ensure the events operate smoothly, coordinating between floor staff and other departments such as kitchen, bar and the entire event team. Identify opportunities to improve service delivery, efficiency, and profitability. Contribute to operational planning, staff development, and process improvement initiatives. Handle guests' complaints and special requests with professionalism, ensuring quick resolution and a positive outcome.

The Ideal Candidate
Experience in a Hospitality, bar or catering venue. Team player and confident in managing staff. Passionate in delivering exceptional service and memorable experiences Fantastic attention to detail Proactive and thrives in a fast-paced environment Leadership comes naturally to you - you enjoy coaching and motivating your team. Excellent communication and interpersonal skills, with a focus on providing personalised, high-quality service to guests. Knowledge of health, safety, and hygiene regulations, with a commitment to maintaining high standards. Flexibility to work during peak periods, including weekends, evenings, as required by the client.

About The Company

Sodexo Live!

We're Experience Makers.

And go-getters, fanatic foodies, and community pillars.


At

Sodexo Live!

build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.

We

Belong

to a team that feels like family,

ACT

with purpose and be inclusive,

Thrive

in our career, while able to

Be Live

in the moment creating exceptional memories.



After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.

Because at

Sodexo Live!

we're so much more.


Be part of something greater

Why choose Sodexo Live! -

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment... you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Sodexo Live!

is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.


Package Description
13.77 per hour Flexible working Employee Assistance Programme A friendly and supportive work environment On-the-job training with experienced professionals * Unlimited access to an online platform offering mental health and wellbeing support