Job Description

As a Hospitality Supervisor at Sodexo at Garrett's Clubhouse, Queen's Ave, Aldershot GU11 2JL, you'll play a key role in delivering a high-quality catering and front-of-house service that meets the standards of Sodexo, the Ministry of Defence, and our customers. You will support the day-to-day running of hospitality operations, ensuring excellent presentation, service delivery, and customer care. Leading by example, you will supervise and motivate the front-of-house team, maintain a safe and compliant working environment, and support staff training and development as directed by the line manager.
What you'll do:

• Promote and enforce health and safety practices-be proactive about spotting and reporting potential hazards to keep everyone safe.
• Conduct regular safety walks to identify and address any risks.
• Allocate daily duties and organise front-of-house operations to ensure smooth and efficient service flow.
• Oversee hygiene routines, cleaning schedules, and the correct use of equipment, materials, and chemicals.
• Support service delivery by assisting with food service or minor preparation tasks when needed.
• Monitor cash handling processes, including till operation, floats, pricing accuracy, and compliance with procedures.
• Lead daily briefings and weekly team huddles to keep communication clear and consistent.
• Address customer queries and concerns professionally, escalating issues to management when required.
• Identify opportunities to improve efficiency, reduce waste, and enhance the overall customer journey.

What you bring:

• Experience in a similar role, with knowledge of catering operations and some supervisory or team leadership experience.
• Experience in hospitality (hotel, bar, or restaurant) is a plus.
• Strong customer service and communication skills.
• Ability to motivate and lead a team effectively.
• Comfort with working at a fast pace and adapting to changing situations.
• A collaborative mindset and the ability to communicate well with senior management.
• Basic Food Hygiene, HASAW, and COSHH certification (or willingness to complete).
• Ability to support staff development through coaching, training, and guidance.

What we offer:

• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support - Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits - Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth - Apprenticeships, learning tools, and development opportunities.
• Work Perks - Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Attached documents
Salary 12.71
Frequency Hourly
Job Reference SDX/TP/2106002/150714
Contract Type Permanent - Full Time
Closing Date 01 December, 2025
Job Category Catering Staff
Business Unit UK Government - Frontline
Location Aldershot , United Kingdom
No. of positions 1
Posted on 17 November, 2025

Skills Required