Job Description

Casual, Part-time, 2 to 3 shifts per week

ABOUT ST GEORGE'S BRISTOL

St George's Bristol is one of the UK's leading concert halls, in a typical year welcoming around 120,000 visitors to the building and dozens of artists in a range of music genres and spoken word. We aim to create a diverse and sustainable programme of the world's finest musicians and thinkers, and to provide a vital platform for local amateur creators, as well as supporting the work of practitioners in grassroots, voluntary and learning contexts. We are also a registered charity, and our Learning and Participation programme engages with many children and young people each year through innovative creative projects and partnerships.

To find out more about the work of St George's, please visit -

https://www.stgeorgesbristol.co.uk/about-us/

To find out more about the team at St George's, please visit -

https://www.stgeorgesbristol.co.uk/about-us/our-team/

The role of Hospitality Team Member is to be part of the hospitality team on shift and provide first class service to the customers of St George's. The main responsibility comes in serving customers in the cafe and bar when on duty.

Key Responsibilities

Provide a welcoming space for people to enjoy good food and drink, with great music

To provide excellent customer service to all customers and to assist in providing a high-quality service throughout the building

To partake in the cleaning, opening and closing down of hospitality areas, adhering to health and safety standards and schedules

Preparing and serving a wide range of beverages and taking food orders

Ensuring the Cafe Bar is kept presentable and to a high standard of cleanliness at all times

Replenishing stock and accurately recording wastage

Attend regular training on health & safety, company policies and food/drink training

Support the Hospitality Manager and duty supervisors in the bar and cafe operation

Deal with any customer queries or complaints while on shift in the appropriate manner

Partake in basic food preparation as required by the role (training will be given)

Support our environmental action plan and work sustainably

Support the Operations Director and carry out any other duties as required by the CEO and the organisation.

PERSON SPECIFICATION

Essential:

Experience

Previous experience in customer facing service role

Cash handling

Skills and abilities

Great organisational skills

Ability to perform under pressure

Excellent interpersonal skills

Ability to work efficiently alone or as part of a team

Good problem-solving skills

Personal qualities

Friendly and approachable manner

Professional and proactive approach

Able to fit well within a close-knit, hard-working team

Desirable:

Experience of working in the cultural sector

Barista experience

Interest in different genres of music

Job Type: Part-time

Pay: 12.21 per hour

Benefits:

Discounted or free food Employee discount
Experience:

customer Service: 1 year (required)
Work Location: In person

Expected start date: 01/09/2025