Job Description

CentreStage | Hospitality Team Member

Hours: 30 hours, open to discussion

Salary: 12.60 per hour & 5% uplift when shift lead

Holiday entitlement: 38 days (pro rata)

About CentreStage

CentreStage is a dynamic, inclusive, and exciting arts and wellbeing charity in the heart of Kilmarnock, residing in the regenerated Kilmarnock Academy building.

CentreStage is for everyone, of any age and from any background. We offer free opportunities for disadvantaged children and young people, care experienced people, people with Additional Learning Needs, older adults, people with dementia and anyone who wants to experience the arts and improve their wellbeing in a place where they feel safe, valued, and included. Through providing access to the arts for all, people of all circumstances are experiencing improved mental health, reduced isolation, and improved life opportunities.

The Role

An energetic and enthusiastic position about genuinely caring to deliver the best possible experience for people. You will form part of a friendly, motivated team providing a unique front of house and hospitality experience by paying attention to detail and to the needs of people.

We are looking for someone with experience to shadow the Team Leader and lead shifts and service in the absence of the Team Leader. This responsibility will include ensuring the best service to the customer, a smooth operation between FOH & Kitchen, delegate positions across a shift, and be accountable to these deliverables.

Key Duties and Responsibilities

Is multi-skilled and flexible to work across CentreStage FOH and Cafe Bar.

Relevant experience in hospitality essential.

Directly support the Team Leader, ensuring the smooth running of service in their absence.

Has a knowledge of food and beverage standards and training.

To work at pace on behalf of customers and action requests quickly, ensuring guests always receive the highest standard of customer service.

To promote a welcoming and happy atmosphere within the venue.

To take orders and serve customers with efficiency.

Handle cash, stock, and equipment in a secure manner.

Proficient IT skills for use on tills and ResDiary table booking system.

Is well-organised and can work in a systematic way.

Ability to work as part of a team with colleagues across all departments throughout CentreStage and has strong communication skills.

Be able to upsell general sales & have a knowledge of upcoming activities, performances, and events.

Must be able to commit to the hours advertised, demonstrating a flexible attitude, and able to work weekend and evenings.

Disclosure Scotland cover essential.

As part of the recruitment process you will be expected to demonstrate your hospitality skills.

To apply please send your CV & covering letter to jobs@centrestagemt.org.uk

Closing date:

Friday 24th October. Interviews will be held at CentreStage and may be held before the closing date. If suitable the interview will include a trial shift in the Cafe Bar.

Job Types: Full-time, Part-time

Pay: From 12.60 per hour

Benefits:

Discounted or free food Employee discount Flexitime Free parking Health & wellbeing programme On-site parking Sick pay
Ability to commute/relocate:

Kilmarnock KA1: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (required) Bartending: 1 year (required)
Work Location: In person