Job Description

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N

ew Theatre Cardiff

New Theatre Cardiff

opened its doors in 1906! It has established itself as Wales' leading live entertainment venue, with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime.

ABOUT THIS ROLE

The main responsibilities of the role will be:


Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer. Collaborate with the venue team to ensure the set up and delivery of hospitality, conference and private events. Work on the bars and maintaining excellent standards of service and food hygiene procedures Implement service standards, standard operating procedures and all housekeeping and setup of our hospitality spaces. To sell and promote products/merchandise. This is not an exhaustive list of duties. from time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities.

ABOUT YOU

We are looking for individuals that can work as part of a team and individually to achieve and deliver our values.

KEY ATTRIBUTES

Passion for theatre / live entertainment. An exceptional eye for detail for written, numeracy and verbal communication. Willingness to learn new skills. Great team spirit. Strong communication and listening skills when dealing with colleagues, members of the public, key stakeholders and industry colleagues. Understanding of health and safety. Ability to work effectively during busy times. Basic knowledge of surrounding area.

about trafalgar entertainment

Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a premium international live entertainment business focused on new productions, venue ownership, Performing Arts education, theatre ticketing, the distribution of live-streaming innovative content and the provision of great theatres where people can come together to share in the experience of live entertainment. TE is home to Trafalgar Theatres, The Chiswick Cinema, Trafalgar Theatre Productions, Trafalgar Releasing, Trafalgar Tickets, Stagecoach Performing Arts, Drama Kids/Helen O'Grady Drama Academy, ticketing company London Theatre Direct, Stagedoor, Jonathan Church Theatre Productions, and Imagine Theatre.



Trafalgar Theatres is the venue-operating division of Trafalgar Entertainment (TE). We currently operate 21 venues; including the Trafalgar Theatre in London's West End and the Theatre Royal in Sydney. We're growing fast, we're confident in what we do, and we're ambitious about the future. There's never been a better time to get onboard.



We are passionate about entertainment, audiences, and the live experience and we value

Creativity, Collaboration, Excellence

and

Respect.

For You

Discounted theatre tickets


Training and development plans


Hundreds of savings across retailers with TE&ME

Flexible hours

Access to mental health resources


And much more...

Eligibility criteria applies

KEY INFORMATION

Position Title



Hospitality Team Member





Location


New Theatre



Contract



Fixed Term (December 1st 2025 - January 7th 2026)





Hours


20 hours per week to include evenings, weekends and bank holidays



Annual Leave


Paid at 12.07% of hours worked



Salary



12.65 per hour


Plain Time Rate + Evening & Weekend Enhanced Rates








Download a full (https://policies.trafalgar.global/wp-content/uploads/2025/11/Hospitality-Team-Member-Fixed-Term-Dec-2025_Caroline-Dymond.pdf)







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