Job Description

WHO WE ARE?

The Motorpoint Arena Nottingham is the biggest entertainment venue in the East Midlands. Showcasing the biggest names in music, comedy and sport, with a seating capacity of up to 10,000, we are one of the most versatile entertainment venues in the UK.



The National Ice Centre (NIC) sits within the same complex. Made famous by Olympic legends and Dancing on Ice stars, Torvill & Dean, the National Ice Centre is Nottingham's hub for all things ice skating and ice hockey. We are the home of the Nottingham Panthers Ice Hockey team and host around 30 games a year.



2025 is a bumper year for our venue with us welcoming Peter Kay, Kylie, Strictly Come Dancing, Craig David, Mo Gilligan, Olly Murs, Diana Ross and the 50th Anniversary Tour of Torvill & Dean to name a few.



We are currently looking for outgoing, customer focused people to join our Hospitality team as a Hospitality Welcome Host Supervisor.

WHAT YOU WILL BE DOING:

Our Hospitality Host Supervisors are responsible for meeting and greeting all hospitality customers with a smile, they will provide the customer with information regarding their evening including directions and showtimes. This may involve walking the customer to their designated hospitality area. On occasion act as Duty Manager for the hospitality areas. This includes supervising Hospitality Welcome Hosts, liaising with the on-call Hospitality Manager, ensuring all hospitality areas are ready for opening, dealing with any hospitality ticketing queries. And at the end of the event complete end of night report Hospitality Manager.



Hospitality Welcome Host Supervisors will manage the suite check and set up process, in preparation for all hospitality guests arrival to ensure all areas are safe, clean and tidy. Working alongside the Hospitality Sales Team, prepare the hospitality tickets, documentation and collection ready for hospitality customers arrival. This includes utilising the ticketing system to print and process tickets. They will work alongside the Hospitality Sales Team, prepare the hospitality tickets, documentation and collection ready for hospitality customers arrival. This includes utilising the ticketing system to print and process tickets.



Supervise the hospitality area, including briefing the Hospitality Welcome Host to ensure all information regarding the event is communicated, manage the guest list for the designated hospitality area, this includes engaging with hospitality customers, ticket collection, solving hospitality queries and supporting on resolving any challenges.



Liaise with the Hospitality Manager and food and beverage team to highlight and resolve any ticketing, production or catering issues related to the hospitality areas.



Liaise with hospitality customers during the event to ensure their experience meets the expectations of customer. This includes building relationships with annual clients and regular customers.



Support the wider hospitality team as and when required, this can include assistance within our Spotlight Bar and Restaurant and / or delivery of food to our Executive Suite clients and to provide administration support to the hospitality team as and when required, this includes processing of tickets, answering emails and fulfilment of hospitality packages.



Reporting to our Sales & Hospitality Manager, Hospitality Hosts will work on a zero-hour, casual basis with shifts predominately taking place during the evenings and weekends.

WHAT WE ARE LOOKING FOR:

Area of Responsibility

Requirements

Essential/

Desirable

Experience & Knowledge




Minimum of 1 year experience in a customer service position



Minimum of 6 months supervisor experience or as Hospitality Welcome Host.

Desirable


Customer Focus




Keen attention to detail and high standards of service.


Essential



General




Ability to work under pressure


Be punctual and apply good time keeping at all times



Be flexible, organised with an outstanding work ethic



A proactive and positive attitude to customer service, to ensure excellent guest experiences from start to finish.




Essential



Essential


Essential


Essential



Communication




Ability to proactively communicate and build relationships with a diverse range of customers

Essential



Equality & Diversity




Must demonstrate an awareness of equality issues, and a commitment to the implementation of the National Ice Centre Equality and Diversity Policy



Ability to challenge discriminatory behaviour.


Essential



Essential

WHAT WE WILL OFFER YOU:

Competitive pay + 12.07% additional holiday rate



Pick and choose your shifts to work around your other commitments and studies



Training and development



Uniform provided



15% off in selected F&B outlets onsite as well as other employee perks!





If you are excited at the prospect of being part of our fantastic team then please submit your application by completing the details below.