Job Description

Overview:

The Host is the first point of contact for customers and plays a critical role in setting the tone for the in-store and virtual experience. This position is responsible for creating a warm, welcoming environment and supporting customer flow, service, and brand representation. The Host is pivotal in building a positive first impression, supporting store KPIs, and ensuring smooth day-to-day operations in alignment with Axel Arigato's values.
Responsibilities:

The role needs to be focused on quality, always thinking of our consumer when reviewing samples for fit, comfort and quality in partnership with relevant teams and suppliers.

Customer Welcome & Experience:

Greet all customers with warmth, creating a welcoming atmosphere as they enter the store.

Customer Service Support:

Be the point of contact for both in-store and virtual customers, answering queries about products, layout, and brand information.

Queue & Flow Management:

Monitor and manage customer traffic to ensure an efficient, enjoyable shopping experience.

Brand Representation:

Share product and brand knowledge with customers, promoting Axel Arigato's identity, ethos, and current collections.

Team Collaboration:

Communicate and collaborate with the sales team to meet daily goals and deliver seamless service. S

ales Support:

Contribute to achieving store targets by engaging customers and encouraging positive purchase decisions.

Qualifications:
Experience in a retail, hospitality, or similar customer-facing role. Strong interpersonal and communication skills. A natural people-person with a confident, calm and approachable attitude. Ability to manage customer expectations during peak periods. Passion for fashion and strong interest in the Axel Arigato brand. Proactive, dependable, and self-motivated. Comfortable working independently and in a team. * Flexible and available to work up to 40 hours per week including weekends.