Job Description

The primary role of our Hosts is identical to everyone who works with Wild Oak Group - to

Make People's Day

(both guests and team). Our Hosts are similar to a Duty Manager - they are committed to providing exceptional hospitality which will ensure that guests have a pleasant and memorable stay and empowered to make decisions. The Host role is a critical role in the business as you are likely to be the guest's first impression of the business, and you need to ensure they feel welcome and well informed about the hotel's amenities and the local attractions. The location of the hotel is literally on the beautiful seafront of Weymouth with the town centre literally behind the hotel.

The role of Host is varied and requires you to carry out numerous tasks but you can be sure the checking in and out of guests and the serving of drink and food will be top of the list. In the quieter, winter months, you will prepare some very simple food dishes as well but we will show you the ropes!

The role will also requires you to help maintain the cleanliness and presentation standards in public areas. You will be the face of our hotel, interacting with guests and handling their enquiries promptly and professionally. Daily tasks also include taking bookings and payments, answering the phone and emails, assigning tasks for the housekeepers, checking the bedrooms have been serviced to standard - as well as dealing with the unexpected! A significant aspect of this position is your ability to prioritise, and react flexibly to the fast-paced environment of our hotels. There are two shifts for the Host role - Early shift is usually 7.30am to 3.00pm and Late shift is 2.00pm to 9.30pm. However, these times do vary especially during the summer season; with the driving factor being the guest experience i.e. if we know somebody would like a drink when they come in after their meal, we need to make sure the bar is open for them. Applicants must have some flexibility as we are unable to guarantee the same shift on a permanent basis although we will endeavour to honour any requests where the needs of the business allow.

Responsibilities of our host

Ensure the hotel is in perfect condition at all times

Check-in and check-out of guests.

Answer all emails, or escalate if required.

Ensure all calls are answered, or called back in a timely manner; be able to take bookings over the phone.

Take payments in advance.

Manage and provide assistance to housekeeping staff, ensuring rooms are cleaned and prepared for guests in a timely manner.

Prioritise and action any maintenance issues with relevant maintenance individuals.

Deal with any left property in a prompt manner

Answer guest enquiries including hotel services, local attractions, and directions with a friendly demeanor.

Record the hours of team members, and record any absences.

Assist in the restaurant/bar area to include serving drinks & food to residents as well as non-residents, keeping furniture tidy and carrying out cleaning duties as required.

Respond to reviews in a way that encourages further bookings, particularly Google, TripAdvisor & Booking.com.

Support hotel management in various administrative tasks as needed, ensuring effective operations. This includes encouraging OTA Bookings to convert to direct bookings.

Organise waste collections

Complete weekly tasks i.e. line cleaning and fire alarm tests

Ordering of drinks and food.

Carry out float/till checks at the start and end of shift.

Complete the Shift Report, ensuring all key information is captured

Skills, Experience, Qualifications and education requirements

Friendly, approachable personality, with a can-do attitude

Strong attention to detail & commitment to maintaining high standards of hospitality.

Excellent multitasking abilities, and a proactive approach to problem-solving.

Attention to detail and a commitment to maintaining high standards of service.

Ability to work flexible hours, including weekends and holidays, as per hotel operational needs

Previous hospitality experience in a hotel or similar environment preferred.

Able to take instructions and show initiative when required.

Food Hygiene, Health & Safety Training is desirable.

Excellent level of written and spoken English

References from the last 2 Employers

Right to Work in the UK documents

Job Types: Full-time, Permanent

Pay: Up to 13.50 per hour

Benefits:

Company pension Employee discount Sick pay
Application question(s):

APPLICANTS ARE REQUIRED TO ANSWER THIS QUESTION - If not, y
Tell us about an occasion when someone MADE YOUR DAY or an occasion when YOU made someone's day. What happened and how did it make you feel?

Experience:

Hotel: 2 years (preferred) Hospitality: 2 years (preferred) Customer service: 2 years (required)
Language:

English (required)
Work Location: In person