Job Description

Opening end of July


Join the ALTA Team - Host Position - 16.00+ per hour (Depending on experience)


ALTA brings the lively spirit of asador (grilled meat) restaurants and San Sebastian's vibrant Basque bars to the heart of Soho's iconic Kingly Court. Renowned Head Chef, Rob Roy Cameron, formerly of elBulli (Barcelona) and Rodero (Pamplona, Basque), brings a wealth of culinary expertise to the kitchen.


As a Host at Alta, you'll be responsible for:


As a Host/ Hostess you'll be delivering exceptional service and creating memorable dining experiences. You will be the face of the restaurant, ensuring a warm welcome for every guest and overseeing the smooth flow of service from arrival to departure. You will play a key role in managing reservations, coordinating with the kitchen and bar teams, and fostering a culture of outstanding service.


Perks & Benefits:


50% staff dining discount across ALTA, MOI & DOMU


Extra holidays, kicks in after 2 years in the company, 1 day of holiday extra for each year completed. Up to 33 days max!


Cycle to work scheme, save on a new bike or Lime / Forest bike subscription


Fantastic Supplier trips & training


Generous opening Referral Bonus, Hourly staff referral - 350, Salaried staff - 700
Wellness, mental health, and healthcare perks


Delicious meals provided on shift


Opportunities for growth and professional development within an expanding restaurant group


What we Look for:


Warm, approachable, and professional demeanour, with a genuine passion for hospitality


A natural outgoing hospitality professional who loves to interact with people


Excellent communication and organisational skills


Prior experience in a busy, high-end restaurant or similar setting


Ability to represent our restaurant with pride and professionalism.


Flexibility to respond to a variety of different work situations, while staying calm and proactive under pressure


Approachable, reliable, enthusiastic, and a true supportive team player across all departments including kitchen and bar staff, to ensure smooth operations


Ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Maintain a deep knowledge of the menu, including ingredients, preparation methods.


Attention to detail, ensuring the highest standards of service and presentation


Flexible and adaptable, able to thrive in a dynamic and fast-paced environment


Key Responsibilities:


Guest Experience


Act as the main point of contact for guests, ensuring every individual receives a personalised and welcoming experience


Oversee the guest journey, from managing reservations to coordinating table assignments and ensuring smooth transitions throughout service


Handle VIPs and special requests with discretion and care, delivering bespoke experiences that exceed expectations


Address guest feedback and complaints promptly and constructively, resolving issues to ensure satisfaction


Service


Setting the tone for exceptional service standards and professionalism


Monitor and manage the flow of service, ensuring coordination between the kitchen, bar, and front-of-house teams


Conduct pre-service briefings to communicate daily priorities, special events, or menu changes to the team


Step in during peak periods or when challenges arise, maintaining a calm and solutions-focused approach


Reservations and Floor Management


Optimising table assignments to maximise occupancy while maintaining guest comfort


Maintain an in-depth knowledge of the restaurant's menu, wine list, and overall offering to provide informed recommendations


Ensure the restaurant's ambience, cleanliness, and presentation are consistently aligned with the brand's standards


Operations


Contribute to the development and implementation of service procedures and standards to enhance efficiency and guest satisfaction


Monitor and manage inventory for front-of-house supplies, including menus, napkins, and service tools


Assist in planning and executing special events or private functions, ensuring flawless service and guest satisfaction


Experience


At least 1-2 years of experience in a front-of-house host/hostess roles in a high-end or Michelin-starred restaurant


Proven expertise in delivering exceptional guest experiences in a fast-paced environment


Skills


Exceptional interpersonal and communication skills, with the ability to build rapport with guests and work well within a team


Excellent organisational and multitasking skills, ensuring smooth service flow during busy periods


Proficiency in reservations systems, such as OpenTable or Sevenrooms and familiarity with POS systems


Attributes


Warm, approachable, and professional demeanour, with a genuine passion for hospitality


Attention to detail, ensuring the highest standards of service and presentation


Calm and proactive under pressure, with strong problem-solving skills


Flexible and adaptable, able to thrive in a dynamic and fast-paced environment


About ALTA:
Our menu is a tribute to the bustling streets of San Sebastian--bold flavours, innovative twists, and shared plates designed to bring people together. Think mouthwatering pintxos, succulent grilled meats, and fresh seafood, all paired with an eclectic selection of Basque wines, craft beers, and signature cocktails.


ALTA is setting the stage for a new wave of culinary excellence in London's dynamic food scene.


ALTA is part of the MAD Restaurants Group, where we celebrate the differences within our team, believing they enrich the culture and character of our restaurants. Our goal is to foster an inclusive environment--embracing all ages, genders, identities, races, sexual orientations, and ethnicities--where everyone feels welcome, no matter their background.


Be part of something extraordinary, Apply now!


Website: https://alta-restaurant.com


LinkedIn: https://www.linkedin.com/company/alta-kingly-court


Instagram: https://www.instagram.com/alta.london/


INDFOH