Job Description

Join the MOI Team - Host Position

- 16+ per hour (Depending on experience)


MOI is an inventive fusion of Japanese flavours with a modern, elevated twist coming the heart of Soho's iconic Wardour street. Led by the Executive Chef Andy Cook, the kitchen embraces Japanese cuisine as a canvas, highlighting peak-season ingredients and global influences to create dishes that are both complex and inviting.

As a Host at MOI,

you'll

be responsible for

:

As a Host/ Hostess you'll be delivering exceptional service and creating memorable dining experiences. You will be the face of the restaurant, ensuring a warm welcome for every guest and overseeing the smooth flow of service from arrival to departure. You will play a key role in managing reservations, coordinating with the kitchen and bar teams, and fostering a culture of outstanding service.

Perks & Benefits:

50% staff dining discount across MOI, ALTA & DOMU Extra holidays, kicks in after 2 years in the company, 1 day of holiday extra for each year completed. Up to 33 days max! Cycle to work scheme, save on a new bike or Lime / Forest bike subscription Fantastic Supplier trips & training Generous opening Referral Bonus, Hourly staff referral - 350, Salaried staff - 700 Wellness, mental health, and healthcare perks Delicious meals provided on shift Opportunities for growth and professional development within an expanding restaurant group

What we Look for:

Warm, approachable, and professional demeanour, with a genuine passion for hospitality A natural outgoing hospitality professional who loves to interact with people Excellent communication and organisational skills Prior experience in a busy, high-end restaurant or similar setting Ability to represent our restaurant with pride and professionalism. Flexibility to respond to a variety of different work situations, while staying calm and proactive under pressure Approachable, reliable, enthusiastic, and a true supportive team player across all departments including kitchen and bar staff, to ensure smooth operations Ambassador of our brand through exceptional food and wine knowledge, and a genuine enthusiasm to share this with our guests. Maintain a deep knowledge of the menu, including ingredients, preparation methods. Attention to detail, ensuring the highest standards of service and presentation Flexible and adaptable, able to thrive in a dynamic and fast-paced environment

Key Responsibilities:

Guest Experience

Act as the main point of contact for guests, ensuring every individual receives a personalised and welcoming experience Oversee the guest journey, from managing reservations to coordinating table assignments and ensuring smooth transitions throughout service Handle VIPs and special requests with discretion and care, delivering bespoke experiences that exceed expectations Address guest feedback and complaints promptly and constructively, resolving issues to ensure satisfaction

Service

Setting the tone for exceptional service standards and professionalism Monitor and manage the flow of service, ensuring coordination between the kitchen, bar, and front-of-house teams Conduct pre-service briefings to communicate daily priorities, special events, or menu changes to the team Step in during peak periods or when challenges arise, maintaining a calm and solutions-focused approach

Reservations and Floor Management

Optomising table assignments to maximise occupancy while maintaining guest comfort Maintain an in-depth knowledge of the restaurant's menu, wine list, and overall offering to provide informed recommendations Ensure the restaurant's ambience, cleanliness, and presentation are consistently aligned with the brand's standards

Operations

Contribute to the development and implementation of service procedures and standards to enhance efficiency and guest satisfaction Monitor and manage inventory for front-of-house supplies, including menus, napkins, and service tools Assist in planning and executing special events or private functions, ensuring flawless service and guest satisfaction

Experience

At least 1-2 years of experience in a front-of-house host/hostess roles in a high-end or Michelin-starred restaurant Proven expertise in delivering exceptional guest experiences in a fast-paced environment

Skills

Exceptional interpersonal and communication skills, with the ability to build rapport with guests and work well within a team Excellent organisational and multitasking skills, ensuring smooth service flow during busy periods Proficiency in reservations systems, such as OpenTable or Sevenrooms and familiarity with POS systems

Attributes

Warm, approachable, and professional demeanour, with a genuine passion for hospitality Attention to detail, ensuring the highest standards of service and presentation Calm and proactive under pressure, with strong problem-solving skills Flexible and adaptable, able to thrive in a dynamic and fast-paced environment

About

MOI:

MOI is setting the stage for a new wave of culinary excellence in London's dynamic food scene. Named with a nod to Soho's vibrant culture, MOI, literally translated as a 'bowl', presents a Neo-Japanese dining experience in a relaxed, stylish space where guests can savour the atmosphere as much as the food for patrons to see and be seen.

Be part of something extraordinary, Apply now!

MOI

is part of the

MAD Restaurants Group

, where we celebrate the differences within our team, believing they enrich the culture and character of our restaurants. Our goal is to foster an inclusive environment--embracing all ages, genders, identities, races, sexual orientations, and ethnicities--where everyone feels welcome, no matter their background.



https://moirestaurant.com



https://www.instagram.com/moi.soho/



https://www.linkedin.com/company/moi-restaurant


INDFOH