Job Description

JOIN THE TEAM AT NELL'S

Who We Are

At Nell's, we're all about good vibes, great energy, and big 'za. Recently voted one of 'Time's Best Places to Work' in the UK, we're passionate about creating places full of happy faces--whether that's our guests or our team. With five thriving sites across Greater Manchester and more on the way, there's never been a better time to get involved.

What You'll Be Doing

Be the heartbeat of the welcome - the first smile and the last goodbye, making sure guests feel at home from the second they step through the door. Run the flow - manage bookings, walk-ins, and wait times with confidence. Keep things smooth and upbeat, no matter how busy it gets. Keep the house party vibe alive - upsell packages, shout about karaoke, recommend our favourites, and make sure every guest feels like they're at the best party in town. Stay sharp - know the menu, specials, and allergen procedures, so you're always ready to answer questions or guide guests. Be in sync - work with the management and reservations team to handle enquiries, large parties, and date nights, making sure every guest gets timely communication. Look after the space - from the host stand to the lighting and menus, keep the venue looking and feeling top tier.

What We're Looking For

Confidence, warmth, and a natural host energy. Great communication skills under pressure. Someone who thrives in a buzzing, fast-paced environment. Passion for hospitality and making people feel good.

Our Values

Be Real

- Honest, fair, down-to-earth, and inclusive. Be yourself - we celebrate individuality

Bring It

- Show up, bring your A-game, and keep the good times flowing.

Create Sparks

- Full of energy, big ideas, and fresh ways of doing things. Got suggestions? We're all ears!

Care A Lot

- Purpose-led, people-focused, and committed to sustainability.

What's in It for You?

Fair Pay & Perks

- Competitive hourly rates plus staff discounts on top-tier food & drinks.

Room to Grow

- We're big on development and will support your career progression.

Perks Galore

- Free food and drink on shift and generous staff discounts at all sites when not at work.

Well-being Support

- We know the demands of hospo life, which is why we offer flexible shifts and well-being support, including 12 free counselling sessions a year with our partner Health Assured.

Inclusive Culture

- A welcoming, fun workplace where everyone belongs.

Make a Difference

- Get involved in sustainability projects, community initiatives, and charity events.

Celebrations

- Birthday and Christmas credit to spend at our venues, plus two epic staff parties a year!

Travel Perks

- 50% off late-night taxis to get you home safely after work.

?Hospitality Hikes

- Fully funded hospitality hikes to keep you active.

3 Days off at Christmas! -

A rare perk in hospitality, we close for 3 days at Christmas to allow our teams to spend time with friends and family.

Enhanced Maternity and Paternity -

Enhanced policy available to all team members




Sound like your kind of vibe? Join Nell's team and bring the energy!

NYC > MCR

- Let's do this!