Job Description

Salary - Grade
GBP 43,542 to 44,430 43542 - PO1
Contract Type
Permanent
Contracted Hours
Full Time - 36 hours per week
DBS Required
Yes
Department
Climate, Homes and Economy
Service
Benefits and Homeless Prevention Service
Closing date
31/08/2025

We're looking for proactive, positive, team players who are willing to go the extra mile, to help us build better lives for our residents.

Hostel Manager

Scale - PO1 (honorarium to PO2)



Shifts - Hours of service are on a rota basis: 08:00 - 20:12



Shifts are Monday - Friday 08:00 - 16:12 or 12:00 - 20:12 (shifts are split usually alternate weeks)



Saturday & Sunday 10:00 - 18:00 (worked approximately one weekend every 6 weeks, with rest days in lieu)



This is a great opportunity for anyone with an interest in housing management to utilise and develop their Benefit and Homeless Prevention knowledge to further develop their skills.



Whilst you will be part of a team, we need Hostel Managers who are able to work with a minimum of supervision and take responsibility for ensuring the smooth running of the hostel buildings and supporting our residents on their journey to finding settled accommodation.



The role entails: Inducting new residents, managing anti-social behaviour, ensuring the buildings are Health and safety compliant, enforcing Licence Agreement conditions, carrying out voids management and evictions, undertaking daily Site checks, raising, monitoring and following up on repairs, supervision of Hostel Caretakers and provision of support and guidance to customers particularly relating to Move On options.



In particular we are looking for candidates with the following skills and attributes:



- Experience of working within the framework of the Homelessness Reduction Act



- Excellent communication skills including the ability to converse at ease with customers and have open conversations regarding the length of stay in hostels and move on options.



- Active and confident with a 'can do attitude'



- Be committed and flexible



- Able to respond to varied customer needs and manage expectations



- The ability to show empathy as many customers have gone through a crisis resulting in them being placed in hostel accommodation



- Planning and organisational skills are vital to this role



- An understanding of health & safety requirements in hostels



- The ability to work unsupervised.



- The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

An Enhanced DBS Check is required for this role

Our Service

The Benefits & Homeless Prevention Service is a very busy service, working with a wide range of residents who need our support to deal with the complex challenges they face. It is also a great place to work, develop and learn.



At Hackney we have taken an innovative approach to delivering the service by combining Benefits and Homeless Prevention functions. This gives us an opportunity to work together to help residents through their housing challenges using a holistic approach.



For more information please watch our introductory video here from our Assistant Director.

Our borough

Hackney is London's most diverse and dynamic borough. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.



Hackney offers great benefits, for our people, including a range of flexible working options, discounts and other schemes to help you save money and the opportunity to plan for your future by joining the local government pension scheme (more details are available online here: https://hackney.gov.uk/staff-benefits).



Hackney also actively promotes equalities and diversity, find out more here: https://www.hackney.gov.uk/equality-diversity/



At Hackney, we go that extra mile for our people; we offer a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. If you share our values and are ready to be part of our exciting journey please apply now!



The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.



We are passionate about equal opportunities and welcome a diversity of talent to apply.



As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.



If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications

:

31 August 2025 (22:59)

Interview and assessment date

:

W/c 15 September 2025

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.



Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.



The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk



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