Job Description

Overview

Piazza Italiana is seeking a professional and friendly Hostess/Receptionist to join this beautiful restaurant renowned for its authentic Italian cuisine and warm ambiance.

The Hostess role:

As the first point of contact for our guests, the Hostess/Receptionist plays a vital role in creating a memorable first impression. You'll greet and seat guests with warmth and professionalism, manage reservations, and support the team in delivering seamless service across the restaurant.

What you will do:

Greet guests warmly and professionally upon arrival Answer phone calls and inquiries, providing information and assistance. Manage reservations and walk-ins using Open Table booking system Coordinate seating to ensure smooth flow of service and guest satisfaction Communicate effectively with the service team to manage table turnover and guest preferences Manage guest expectations during busy periods Maintain a polished and welcoming presence at the host stand Assist with administrative tasks such as menus, guest notes, and special requests

The ideal Hostess will have:

At least one year of experience in a food and beverage or hospitality setting A genuine passion for guest service and creating memorable experiences Excellent communication skills and fluency in English (spoken and written) A polished, professional appearance and confident, friendly manner Strong attention to detail and the ability to thrive in a fast-paced environment Experience with Open Table reservation system

What's in it for you?

Take a look at some of the perks on offer:

Up to 16.00/hour OTE depends on experience and performance. Training and Development opportunities Sundays off Closed on Bank Holidays 50% discount on food when visiting the restaurant as a guest Annual leave Free meals on duty Pension
If you are enthusiastic about providing outstanding support and have the required skills to thrive in this role, we would love to hear from you.

Job Type: Full-time

Pay: 14.50-16.00 per hour

Benefits:

Company pension Discounted or free food Employee discount
Language:

English (preferred)
Work Location: In person