Job Description

The Philharmonic is part of Croeso Pubs, Cardiff's leading name in contemporary hospitality experiences. Famous for vibrant venues, live music, and legendary service, we continue to grow and set the standard for unforgettable social events in the city. We're now searching for an enthusiastic, people-focused individual to join us as our new Host/Hostess, specialising in Brunch and Bottle Sales. If you thrive in lively environments and love ensuring everyone has a fantastic time, this could be your ultimate hospitality job in Cardiff city centre.

Brunch Host & Bottle Sales Jobs - Join The Philharmonic in Cardiff

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As our Brunch Host and Bottle Sales expert at The Philharmonic, you'll be the person who greets every guest and sets the scene for memorable mornings and afternoons. You'll help organise reservations, seat customers, and deliver exceptional service with a smile, especially during our popular Bottomless Brunch events. You'll also play a vital role in bottle sales, guiding groups through VIP packages and helping create those Instagram-ready moments that make us the city's go-to destination for celebrating.

Main Responsibilities - Customer Experience, Table Host & VIP Bottle Service

Welcome guests warmly at the entrance and manage the seating plan for a smooth and efficient brunch experience. Guide customers through food and drinks menus, offering recommendations and upselling brunch deals and bottle packages. Arrange and deliver bottle sales with flair, from presentation to personal touches like sparklers and celebratory extras. Liaise between the bar, kitchen, and floor teams to ensure every group's needs are met quickly and accurately. Engage actively with guests to create a fun, inclusive, and friendly environment, ensuring everyone leaves with a smile. Assist in preparing and resetting the brunch area, keeping all spaces tidy and presentable at all times.
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Key Skills & Experience - What Makes a Brilliant Brunch Host/Hostess?

No specialist experience needed - energy, great people skills, and a love of hospitality are most important. Confident communicator who makes everyone feel welcome, backed by a proactive and positive attitude. Comfortable multitasking in a busy, fast-paced venue where attention to detail is essential. Happy to work weekends, public holidays, and during major events (including festive periods and special brunches). Organised, reliable, and dedicated to maintaining outstanding standards of service for every guest.

Pay, Hours & Benefits - Cardiff Hospitality Careers at The Philharmonic

Competitive starting pay: 10 - 12.21 per hour plus tips, with opportunities to progress and earn more. Part-time hours mainly over weekends and key brunch service times, with occasional evening work for bottle events. Comprehensive training to help you shine in customer service, sales, and hosting roles. Exclusive staff discounts across all Croeso Pubs venues in Cardiff. Real career progression potential into guest experience, sales, or management positions. A chance to be part of Cardiff's most exciting and social hospitality events.

Why Work at The Philharmonic? Cardiff's Top Hospitality Venue

Join a fun, vibrant team in a fast-paced environment where every shift is different. Unique exposure to live events, buzzing brunches, and exclusive party bookings. Be valued for who you are, with support and opportunities to grow alongside a leading Cardiff business.

How to Apply - Start Your Brunch Host & Bottle Sales Career in Cardiff

If you have the positivity, confidence, and drive to deliver top-notch guest experiences, The Philharmonic wants to hear from you! Fill in our quick application form today and take your first step towards an exciting hospitality role with real progression opportunities. We're excited to welcome you to our award-winning Cardiff team!