Job Description

18+

Must be willing to work Major event days and bank holidays.

We're looking for superstar Hosts to join the team here at Barbara's Bier Haus Cardiff!

What is a Host?

Guest Service

To provide a friendly welcome to all Barbara's guests and be able to communicate venue events, information and facilities Maintain friendly relationships with Barbara's guests at all times and make sure they want to return To exceed Barbara's guest expectations by implementing and maintaining the most efficient standards of guest service possible, at all times To suggest areas that may improve presentation and content in order to exceed guest expectations Ensure that all operational standards are complied with in order to assist with exceeding guest expectations

What can you do for us?

To assist the Management Team by ensuring the smooth and efficient running of the operation whilst maintaining brand standards and values. To provide excellent guest service and help to increase sales revenue by providing a friendly, informative welcome to all guests. The right candidate will be self-motivated, a good communicator, well presented, professional, with excellent operational standards and attention to detail, and should lead by example.

What can we do for you?

Exceptional training opportunities; We will supply many support functions via our HUB office and senior management team.

Your duties will include but are not limited to:

working as a member of the runner team in a designated runner area, including a designated toilet area, and providing help and assistance where required; collecting unused bottles and glasses; ensuring tables are clean at all times with clean menus; ensuring bins are emptied as and when necessary ensuring recycling policy is adhered to; ensuring bars always have enough stock, making sure more stock is brought to the bar before anything runs out; successfully resolving guest complaints wherever possible referring unresolved complaints to your supervisor and to the management team; ensuring that your designated toilet area is checked periodically throughout the session and logged as required; ensuring cellar areas are left clean and tidy at all times; ensuring no floor area is left unattended; ensuring that all areas are dry and clear of spillages or broken glass; making sure public and staff areas are kept clean; maintain floor areas in line with operating standards; ensuring good housekeeping standards are applied and deliver a safe environment through maintenance of the venue; completing all company Polaris training, including refresher courses, as and when required to do so. All applicants must be well presented, professional, a good communicator with excellent overall operational standards. Candidates must be 18+ and eligible to work in the UK. This is a permanent role, with part time hours available that will see you working shift patterns include evenings and weekends, so you must be flexible in terms of the hours required of you. This is by no means a 9 to 5 role and all applicants should take this into consideration. Our team love what they do! We have a passion for providing an experience second to none. We look to our leaders to feel the same way and ensure this passion is installed throughout the business. Excellent rates of pay, training, benefits and opportunity for progression available! Job Types: Part-time, Permanent

Salary: 10-12.21 per hour

Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Night shift
Supplemental pay types:

Tips
Experience:

Hospitality: 1 year (preferred) customer Service: 1 year (preferred)
Work Location: In person

Job Type: Part-time

Pay: 10-12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount
Schedule:

Every weekend Night shift Weekend availability
Experience:

Hospitality: 1 year (preferred)
Work Location: In person

Job Type: Part-time

Pay: 10.00-12.21 per hour

Expected hours: 5 per week

Schedule:

Night shift Weekend availability
Work Location: In person

Job Type: Part-time

Pay: 10.00-12.21 per hour

Expected hours: No less than 5 per week

Benefits:

Discounted or free food Employee discount
Work Location: In person