Job Description

Job Overview

We are seeking a highly motivated and experienced Duty Manager to oversee daily operations within our hospitality establishment. The successful candidate will be responsible for ensuring exceptional guest experiences, supervising staff, and maintaining the highest standards of service. This role offers an excellent opportunity for individuals with strong leadership skills and a background in hospitality to contribute to a dynamic team in a fast-paced environment.

Duties

Oversee daily operational activities, ensuring smooth functioning of the hotel or hospitality venue Supervise and support staff, including front desk, housekeeping, and food service teams Manage guest relations, addressing concerns promptly and professionally to ensure satisfaction Coordinate with various departments to deliver seamless guest experiences Implement and uphold company policies, health and safety standards, and service protocols Assist in training and mentoring new team members to maintain high service standards Handle administrative tasks such as shift scheduling, reporting, and inventory management Support human resources functions including recruitment, performance reviews, and disciplinary procedures when necessary Act as the point of contact during shifts, especially during peak times or emergencies

Requirements

Proven supervising experience within the hospitality industry or hotel environment Strong leadership skills with the ability to motivate and manage diverse teams Excellent guest service skills with a focus on delivering memorable experiences Multilingual or bilingual abilities are highly desirable to communicate effectively with a diverse clientele and team Previous hotel experience is preferred but not essential for highly capable candidates with relevant supervisory backgrounds Knowledge of human resources practices and procedures Exceptional organisational skills with the ability to prioritise tasks efficiently Flexibility to work various shifts including evenings, weekends, or holidays as required A professional demeanour with excellent communication skills in English; additional languages are advantageous
This position offers an engaging work environment where leadership qualities are valued and development opportunities are available for ambitious professionals committed to excellence in hospitality.

Job Types: Full-time, Permanent

Pay: 12.68-14.85 per hour

Expected hours: 40 per week

Work Location: In person