Job Description

Overview:

We are seeking a dedicated and professional Duty Manager to join our team in providing exceptional service to our guests. The ideal Duty Manager shall ensure accuracy and efficiency in all front office duties and smooth running of the hotel operations whilst adhering to the hotel's policy and procedure to the highest standard and to ensure maximum guest satisfaction at all times.

Purpose:

The purpose of this role is to ensure that all aspects of the hotel is running smoothly including assisting with conferences and events to make sure they run to a high standard whilst aiming to increase staff development and profitability.

Key Responsibilities:

Plan and execute the successful running of the day to day business Plan and execute the successful running of all events Complete a weekly plan of action To be friendly, knowledgeable and assertive with both guests and colleagues. To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing. To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guest's needs are anticipated and action is taken. To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support. To have a thorough knowledge of services and facilities available in all departments and be able to make suggestions to guests. To ensure that the "Departments' Standards of Procedures" are complete, up to date and read, understood and used by all department staff. To be responsible for the development of all staff to meet the present and future needs of the Department and Organisation. To be aware of, and comply with, statutory and company requirements regarding the work place such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.
Customer Care:

Follow up and deal with any customer comments/complaints Greet guests on arrival Maintain high levels of customer service Maintain communication and good relationships with other departments
Health and Safety:

Understand and comply with the company's policy on health and safety. Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotel Thoroughly familiarise and comply with the company's fire evacuation procedure, and understand your responsibilities within it

Other Responsibilities:

Be an ambassador for the Hotel To ensure customer satisfaction Excellent oral and written skills Computer literate Meticulous with excellent attention to detail High energy levels Ability to deal with any situation that may arise Ability to produce consistently accurate work even whilst under pressure Capable of working alone and available to work late shifts
If you are passionate about hospitality and possess the necessary skills to excel as a Duty Manager, we invite you to apply for this exciting opportunity.

Pay: 12.87 per hour

Benefits:

Company pension Employee discount On-site parking
Ability to commute/relocate:

Thatcham RG18 3RP: reliably commute or plan to relocate before starting work (preferred)
Work authorisation:

United Kingdom (required)
Location:

Thatcham RG18 3RP (preferred)
Work Location: In person