Job Description

Job Overview

We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our front desk and ensure exceptional guest services. The ideal candidate will possess strong leadership skills, a passion for hospitality, and the ability to create a welcoming environment for our guests. This role is crucial in maintaining the highest standards of service and efficiency within our establishment.

Responsibilities

Manage the front office team, ensuring all staff are trained and motivated to deliver outstanding guest experiences. Oversee daily operations at the front desk, including check-in and check-out procedures, reservations, and guest inquiries. Maintain effective communication with other departments to ensure seamless service delivery. Handle guest complaints and feedback with professionalism and courtesy, striving for resolution and satisfaction. Ensure compliance with hotel policies and procedures while maintaining high standards of cleanliness and organisation in the front office area. Monitor front office performance metrics and implement strategies for improvement as necessary. Assist in the recruitment, training, and development of front office staff. Maintain accurate records of guest information, bookings, and financial transactions.

Qualifications

Proven experience in a hotel management or front office role is essential. Strong background in guest services within the hospitality industry. Excellent phone etiquette and communication skills; multilingual or bilingual abilities are highly desirable. Ability to work under pressure while maintaining a positive attitude. Strong organisational skills with attention to detail. Proficient in using hotel management software and Microsoft Office Suite. A passion for delivering exceptional customer service and creating memorable experiences for guests. If you are a proactive leader with a commitment to excellence in hospitality, we invite you to apply for this exciting opportunity as our Front Office Manager.
Job Types: Full-time, Part-time

Pay: Up to 27,000.00 per year

Expected hours: 40 per week

Language:

English (preferred)
Work Location: In person