Job Description

Located opposite the beautiful sandy Weymouth beach, our popular hotel seeks a Host to join our Team. The primary role of our Hosts is identical to everyone who works with Wild Oak Group - to

Make People's Day

(both guests and team). Our Hosts are committed to providing exceptional hospitality which will ensure that guests have a pleasant and memorable stay. The Host role is a critical role in the business as you are likely to be the guests first impression of the business and need to ensure they feel welcome and feel at home.

The role is varied, fast paced and requires you to carry out numerous tasks that mainly involves the checking in and out of guests as well as the simple preparation and serving of drink and food. You will be the face of our hotel on your shifts, interacting with guests and handling their enquiries promptly and professionally as well as making sure that all external and internal areas are clean and welcoming. Daily tasks also include looking after our guests by providing information about hotel amenities and local attractions; taking bookings and payments, and answering the phone and emails. A significant aspect of this position is your ability to prioritise, and react flexibly to the fast-paced environment of our hotels. The hours of the role are full time and can be either Earlies and Lates or a mix of both.

Responsibilities of our host

Ensure the hotel is in perfect condition at all times

Check-in and check-out of guests and take payments accurately.

Answer all emails, or escalate if required.

Ensure all calls are answered, or called back in a timely manner; be able to take bookings over the phone.

Manage and provide assistance to housekeeping staff, ensuring rooms are cleaned and prepared for guests in a timely manner. Carry out checks on all bedrooms to ensure high standards for our guests.

Prioritise and action any maintenance issues with relevant maintenance individuals.

Answer guest enquiries including hotel amenities, local attractions and directions.

Record the hours of team members and record any absences.

Assist in the restaurant/bar area to include serving drinks & food to residents as well as non-residents, keeping furniture tidy and carrying out cleaning duties as required.

Respond to reviews in a way that encourages further bookings, particularly Google, TripAdvisor & Booking.com.

Support hotel management in various administrative tasks as needed, ensuring effective operations. This includes encouraging OTA Bookings to convert to direct bookings.

On occasions, ordering of drinks and food and organising waste collections

Complete weekly tasks i.e. line cleaning and fire alarm tests

Ensure linen counts are done and linen is ordered and put away.On occasions, ordering of drinks and food.

Carry out float/till checks at the start and end of shift.

Complete the Shift Report, ensuring all key information is captured & effective communication

Skills, Experience, Qualifications and education requirements

Friendly, approachable personality, with a can-do attitude

Strong attention to detail & commitment to maintaining high standards of hospitality.

Excellent multitasking abilities and a proactive approach to problem-solving.

. Computer literate

Ability to work flexible hours, including weekends and holidays, as per hotel operational needs

Previous hospitality experience in a hotel or similar environment preferred.

Able to take instructions and show initiative when required.

Food Hygiene, Health & Safety Training is desirable.

Excellent level of written and spoken English

If you are ready to be part of a dynamic team that values exceptional service, we invite you to apply today and start your journey with Wild Oak Group Ltd

Job Types: Full-time, Permanent

Pay: 12.50 per hour

Additional pay:

Tips
Benefits:

Company pension Employee discount
Schedule:

Day shift Holidays Night shift Weekend availability
Experience:

Hotel: 2 years (preferred) Hospitality: 2 years (required)
Work Location: In person

Reference ID: WILD103