Job Description

Job Ref:

12114

Branch:

Apex City of Bath Hotel

Location:

Apex City of Bath Hotel, Bath

Salary/Benefits:

Competitive salary plus excellent company benefits and perks

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

06/06/2025

Closing date:

20/07/2025

Role Overview:

As Hotel Manager for Apex City of Bath Hotel, you will bring vision to life, keeping the hotel running smoothly, whilst full of vibrancy and energy.



Working with the Regional General Manager, and Head Office Support teams you will be responsible for executing our Commercial, Product and Customer People strategies, whilst maintaining the hotel's facilities, controlling costs, and delivering financial performance. You will be responsible for directing, supporting, leading and guiding the Operations Manager and our HOD teams.



As a natural leader, you will lead, motivate, coach and inspire, through your presence, ensuring others are delivering and working to our brand operating standards, at an exceptional level. This is a highly visible role, and as the front-facing leader of the hotel, you will be the "ears and eyes" of our Regional General Manager, ensuring you lead a high performing, engaged and happy team.



Your main responsibilities are for your home base, though you may be required to assist across the Southern Region and / or in Scotland.

Main Responsibilities:

Customer centricity


Be a hands-on presence at key operational times to enhance guest experience. Maintain your teams focus on 'the Customer's need', individualising and personalising service where possible and encouraging Team initiative, via the Operations Manager and HOD teams. Development and implementation of customer service plans that support the maintaining and continued high performance growth of our customer NPS. Ensure the highest cleanliness standards across all hotel areas.

Growth profitability


Collaborate with your Operational Teams and Sales support teams to support in following up customer lead opportunities and actively grow the business. Direct Operations Managers, and HOD's to ensure that teams are upskilled and multiskilled in line with business requirements. Work with the Operations Manager, and HOD's to translate annual strategic business plans into considered departmental scorecard targets and associated activity plans. Manage payroll efficiency, ensuring workforce deployment is optimised.

Employer of choice


Foster a culture of recognition, wellness, and engagement. Organising and delivering regular team communications on business trading Team Survey Results and Actions Lead sustainability initiatives and community-focused projects. Represent the hotel in CSR activities, supporting social impact.

Strategy delivery


Implement FB strategies, promotions, and revenue-driving initiatives. Drive a strong sales mentality across all departments.

Product


Oversee hotel maintenance, ensuring a luxury standard is upheld. Conduct regular inspections and compliance checks. Manage Capex and refurbishment planning for ongoing improvements.

About You:

Join us and make a meaningful impact by leading with vision, energy, and passion. As an inspirational leader with a strong guest-centric focus, you'll foster a culture of excellence while building effective relationships and communicating with confidence. Your coaching mindset will drive accountability and operational success, ensuring teams perform at their best. With the ability to translate strategy into action and deliver tangible results, you'll play a key role in shaping the future of our hotel.

Why Join Apex Hotels?

You will work with great people, enjoy your time at work, develop new networks, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:


35 days holiday Training and development from day one Employee events and celebrations Inhouse company interactive employee communication APP Entry to our state-of-the-art gym and pools Healthy meals to enjoy while you're working. Access to an external Employee Assistance Programme Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date. 200 referral bonus when your friends or family join the team.

Following your first successful 3 months, you'll also receive ......


Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family. Involvement in our employee of the quarter and annual recognition schemes Long service recognition Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two 50% discount in our restaurants Cycle to Work Scheme Discounted room rates for employees, friends, and family Spa treatments and product discounts Life Assurance cover

INDHP

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About City of Bath Hotel

Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service.



Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.