Job Description

Role: Hotel Manager

Salary: 40,000 per annum

Annual bonus scheme, benefits

Reporting to: Area Manager, Director of Operations, Brightstar Senior Team

Location: Chester Road, Castle Vale, Birmingham.

This is a hands-on role in a busy hotel and you will be involved in and oversee the day-to-day operation as well as working with the Brightstar Hospitality central team to develop the business and deliver great success.

The ideal candidate will currently be working in a similar role or be a manager within a larger hospitality business looking to take the first step in running their own property.

RESPONSIBILITIES

Recruitment / HR

Work with Brightstar to recruit, train and develop a team for the hotel to ensure 5standards of service are always delivered
Management, supervision, motivation and development of the team

Preparation of rotas ensuring correct levels of staff for business needs

Appraising of team members and from those appraisals producing and implementing training and development plans

Operations

Develop processes and procedures to ensure the smooth operation of the business to include financial, Health and Safety & HR

Management of reception, housekeeping and food service to ensure the smooth running of the operation to meet both guest expectations and company standards

Ensuring hotel security and safety of guests including provision of first aid and taking control in an emergency situation

Managing housekeeping staff to ensure quality standards are met

Procurement

Work with Brightstar team on local & national supply agreements

Regular review of costs and invoicing to ensure best prices are achieved

Finance

Ensure all central finance processes are in place and regular reconciliation and auditing is completed on all financial transactions

Preparation of internal financial and head office reports including supporting completion of month end procedures

Quality

Ensuring high levels of service to guests and that their expectations are met on all occasions and driving the online and public reputation of the hotel

To ensure quality checks are carried out consistently and the hotel is compliant with cleanliness, condition and safety standards

To ensure adherence to health and safety procedures and practices as determined by the company and any approved external consultant

REQUIREMENTS & SKILLS

Minimum 2 years' experience as a manager in a hospitality setting, ideally in a similar hotel environment

Familiarity with all aspects of limited-service hotel operations, including front office, F&B and housekeeping and have a good understanding of relevant Health and Safety laws and requirements.

Good working knowledge of human resources processes and best practices

Outstanding communication and interpersonal skills

Ability to handle data with confidentiality

Good organisational and time management skills

A motivated self-learner, who enjoys learning and engaging with new systems

Job Type: Full-time

Pay: 40,000.00 per year

Benefits:

Company pension Employee discount
Work Location: In person