Job Description

Job Summary:

We are seeking a dynamic and experienced Hotel Manager to oversee the daily operations of our 26 bedroom Country Inn. The ideal candidate will be responsible for ensuring excellent guest experiences, managing budgets, leading staff, and maintaining high operational standards across all departments.

Key Responsibilities:

Operations & Guest Services

Oversee and coordinate all hotel departments, including Front Office, Housekeeping, Kitchen, Maintenance, Spa and SalesReception.

Ensure exceptional guest satisfaction by maintaining high service standards.

Ensure room checks are undertaken in a timely manner.

Manage the guest experience and feedback promptly and professionally.

Implement policies to enhance efficiency and streamline operations.

Review weekly resourcing with department managers to eliminate any under resourced issues or over resourcing costs.

Financial & Revenue Management

Develop and manage the hotel budget, ensuring profitability and cost control.

Analyse financial reports and implement strategies to improve revenue and reduce expenses.

Work closely with the sales and marketing team to optimise occupancy and pricing strategies.

Team Leadership & Staff Development

Recruit, train, and lead hotel staff to ensure a skilled and motivated team.

Conduct regular staff meetings and performance evaluations to encourage growth and efficiency.

Promote a positive work environment and uphold company values.

Sales & Marketing

Collaborate with the sales team to develop promotions, partnerships, and loyalty programs.

Collaborate with Marketing regarding digital marketing strategies, social media presence, and online reputation management.

Build relationships with corporate clients, travel agencies, and online travel platforms.

Facility & Maintenance Management

Ensure all hotel facilities, rooms, and public areas are well-maintained and meet quality standards.

Oversee renovation projects, repairs, and compliance with safety regulations.

Implement sustainability initiatives for energy efficiency and waste reduction.

Qualifications & Skills:

Bachelor's degree in hospitality management, Business Administration, or a related field (preferred).

Minimum 2 years of experience in hotel management or a leadership role in the hospitality industry.

Strong leadership, problem-solving, and organiszational skills.

Excellent communication and customer service abilities.

Proficiency in hotel management software (e.g., MEWs, Opera, PMS, POS systems).

Ability to multitask, work under pressure, and make data-driven decisions.

Benefits:

Competitive salary and performance-based incentives.

Professional development and training opportunities.

Employee discounts on dining, golf, and hotel stays.

Health and wellness benefits (if applicable).

The above outlined job duties and responsibilities is not an exhaustive list and may be subject to change.

Job Types: Full-time, Permanent

Pay: 40,000.00-50,000.00 per year

Benefits:

Employee discount On-site gym On-site parking
Work Location: In person