Job Description

Job Summary

We are seeking a dedicated and experienced Night Manager to oversee our operations during the night shift. The ideal candidate will possess strong leadership skills and a passion for providing exceptional guest services in a hotel or hospitality environment. As the Night Manager, you will ensure that all aspects of the hotel run smoothly, maintaining high standards of service and guest satisfaction throughout the night.

Duties

Supervise and manage the late night and early morning team, ensuring all staff are performing their duties effectively. Handle guest inquiries, complaints, and requests promptly and professionally to ensure a positive experience. Oversee the front desk operations, including check-ins and check-outs, ensuring accuracy and efficiency. Monitor hotel security and safety protocols to maintain a secure environment for guests and staff. Coordinate with housekeeping and maintenance teams to address any issues that may arise during the night. Prepare nightly reports on occupancy, revenue, and any incidents that occurred during the shift. Accuracy and diligence in banking and cashing up procedures and reporting Delivering high levels of cleanliness in all public areas. Ensure compliance with hotel policies and procedures while promoting a culture of excellence among staff.

Qualifications

Previous experience in a supervisory role within the hotel or hospitality industry is essential. Strong leadership skills with the ability to motivate and manage a diverse team effectively. Excellent guest service skills with a focus on creating memorable experiences for guests. Bilingual or multilingual abilities are highly desirable to cater to our diverse clientele. Knowledge of human resources practices related to hiring, training, and performance management is an advantage. Ability to work independently during night shifts while maintaining high levels of professionalism. Strong problem-solving skills with the capacity to handle emergencies calmly and efficiently.
If you are passionate about hospitality and possess the necessary qualifications, we invite you to apply for this opportunity as our Night Manager.

Job Types: Full-time, Permanent

Pay: 28,678.00 per year

Additional pay:

Tips
Benefits:

Company events Company pension Discounted or free food Employee discount Free parking On-site parking
Schedule:

Night shift Weekend availability
Work Location: In person

Reference ID: Hotel Night Manager
Expected start date: 27/05/2025