Job Description

Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual or bilingual candidates are highly desirable, as they will enhance our ability to serve a diverse clientele.

Duties

Greet guests upon arrival with a warm and friendly welcome Manage the check-in and check-out processes efficiently Handle guest inquiries and resolve any issues promptly Provide information about hotel services, local attractions, and dining options Maintain accurate records of reservations and guest information Answer phone calls with excellent phone etiquette and professionalism Collaborate with housekeeping and maintenance teams to ensure guest satisfaction Process payments and manage cash transactions securely Assist in administrative tasks as required

Qualifications

Previous experience in a hotel or hospitality environment is preferred Strong guest service skills with a focus on creating memorable experiences Excellent communication skills; multilingual or bilingual abilities are an advantage Proficient in using hotel management software and basic computer applications Ability to work flexible hours, including weekends and holidays Strong organisational skills with attention to detail A positive attitude and the ability to work well under pressure Experience with Opera PMS will be considered an advantage
Join our team as a Hotel Receptionist, where your contributions will help create an exceptional experience for our guests. We look forward to welcoming you!

Job Type: Full-time

Pay: From 12.21 per hour

Work Location: In person