Job Description

Job Summary

We are seeking a professional and welcoming Hotel Receptionist to join our team. The successful candidate will be the first point of contact for guests, responsible for delivering exceptional guest services and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a friendly demeanour, and the ability to handle multiple tasks efficiently in a busy hospitality environment.

Duties

Greet guests warmly upon arrival and assist with check-in/check-out procedures Manage guest reservations and room allocations accurately Respond promptly to guest inquiries via phone, email, or in person Provide information about hotel amenities, local attractions, and services Handle guest requests and complaints professionally, ensuring guest satisfaction Maintain accurate records of guest details and billing information Coordinate with housekeeping and maintenance teams to ensure room readiness Uphold hotel policies and procedures to ensure safety and security for all guests Assist with administrative tasks such as filing, data entry, and reporting as required

Qualifications

Previous experience in hotel reception or guest services is preferred but not essential Excellent phone etiquette and communication skills Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively Strong organisational skills with attention to detail Ability to remain calm under pressure in a fast-paced environment Friendly, approachable demeanour with a professional appearance Knowledge of hospitality software or reservation systems is advantageous A positive attitude towards delivering outstanding guest experiences
This role offers an excellent opportunity for individuals passionate about hospitality to develop their skills within a dynamic team. The ideal candidate will be committed to providing exceptional service while maintaining a welcoming atmosphere for all guests.

Job Type: Full-time

Pay: 14.00 per hour

Expected hours: 40 per week

Work Location: In person