Job Description

Company Description

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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ibis Styles London Gatwick Airport is growing its team and is looking for a

part?time Night Receptionist (Guest Service Assistant)

to work

24 hours per week

, offering an hourly rate of up to

12.45 per hour

, plus benefits. This role suits someone who enjoys overnight work, takes pride in delivering great service, and remains friendly, reliable and professional at all times.


You'll be the main point of contact for guests throughout the night, ensuring they feel welcome, supported and well cared for. Responsibilities include managing arrivals and departures, handling guest enquiries, answering telephone calls and completing basic computer?based tasks such as reports and system updates.


As part of a busy hotel team, you'll also support other overnight operations. This may include serving drinks, taking food orders, carrying out security checks, assisting with early continental breakfast set?up from 4am and helping wherever required to keep the hotel running smoothly.


We're looking for someone with a warm, approachable personality and strong customer service skills. Previous experience in hospitality or customer?facing roles is advantageous, and night?shift experience would be beneficial. You'll need confidence using a computer, a professional phone manner, flexibility to work weekdays and weekends, and must be

18 or over

due to alcohol service.


With over

180 bedrooms

, ibis Styles Gatwick Airport is a busy hotel welcoming international travellers, airline crew, families and business guests. As Night Receptionist, you'll play a vital role in creating a positive guest experience and encouraging repeat visits.


In return, we offer competitive pay, a

day off for your birthday

, hotel staff discounts and genuine opportunities for

career development

within the wider group.



Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.